Night Manager

1 week ago

Queenstown, New Zealand Accor Hotels Full time

Company DescriptionWelcoming each new and returning guest with courtesy and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guests' needs and offer recommendations that make their stays even more special. With each personalised experience you create, the more you can enjoy each day.Enjoy competitive hourly rate PLUS night rate allowance equivalent to time and a quarter for certain hours.If you're a responsible night owl with a love of the 24/7 nature of hotels, then this is a great role for youJob DescriptionNight Manager Role, part of your duties involve:Being in-charge of the hotel overnightCompleting the night audit duties with accuracyProviding high level of customer serviceSupervision of night lobby services including car parking and portering, ensuring guest arrivals and departures are as efficient as possible.Taking responsibility for the safety and security of the building responding to emergency situations and any guest concerns within guidelinesEffective supervision of night porter personnelEffective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focusedNight Porter Role, part of your duties involve:Exercise care and responsibility when parking guest vehiclesProvide efficient, friendly and professional service to all guestsTake initiative to ensure that interactions with our customers (internal or external) are positive and productiveClean and maintain hotel public areasPrepare and deliver room service during the nightBe fully conversant with departmental fire and evacuation proceduresQualificationsPrevious experience in a luxury or premium hotel preferredOpera (or other PMS system) knowledge preferredManagers License/ First Aid/ Food Safety Certification advantageousWe'd like someone with an eye for detail, driven to achieving the highest service standardsWe'll need you to be self-motivated and able to work without supervisionYou'll need to be friendly and engaging, with an ability to communicate effectively.Immaculate grooming and personal presentationValid driver's licenseValid visa to work in New ZealandAdditional InformationBring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities:Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.Daily staff meals provided.We also offer laundry allowance and anniversary stays with F&B credit to enjoy.Receive unparalleled training, development and support from Accor and MGallery training programmes.Ongoing reward and recognition incentives and awards.Opportunities for further development and worldwide career progression within Accor.Work for a world-leading Global hotel company.Enjoy working in the heart of beautiful Queenstown with our diverse and professional teamOur commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
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