Night Manager

1 week ago

Queenstown, New Zealand Accor HQ Full time

ARE YOU A NIGHT OWL WANTING TO MAKE YOUR MARK ON ONE OF THE LARGEST HOTEL CHAINS IN THE WORLD?

**AccorHotels** are seeking _motivated, highly engaging, exceptional attention to detail, analytical and passionate _**_Full-Time Night Manager_**_ to join our team at _**_Peppers Beacon_**_ _**_Queenstown._**

Centrally located on the pristine shores of Lake Wakatipu, with superb lake and mountain views, **Peppers Beacon, Queenstown** is the perfect place to work while also exploring this stunning and exciting all year-round destination.

We are currently seeking energetic, passionate, and experienced Night Manager to join our team. Ideally, we are looking for a person with housekeeping experience and are willing to uphold our reputation and produce the highest quality work.

The Night Manager role requires a high level of commitment and self-discipline combined with a passion and determination to grow further into Duty Manager responsibilities. This is an excellent role for someone looking to progress further into the auditing, analytical and accountancy responsibilities at a hotel.

Reliability and being team player will be essential in this role and demonstrating this on a consistent basis will be mandatory. Excellent attention to detail combined with impeccable organisational skills are also requirements. You need to be able to respond efficiently, productively and excellent at prioritising multi tasks at one time.

**Responsibilities**
- Ensure all guests are greeted with a warm and genuine welcome and assist them as and when required.
- Provide local knowledge and advice to guests when requested.
- Answer all incoming phones and respond accordingly.
- Actively be present around the hotel.
- Conduct security checks as per policy, procedures and checklist.
- Clean all public areas, ensuring all tasks and areas are completed and maintained at or above the required standard.
- Conduct all Night duties relating, but not limited to, the stocking relocation of used and clean linen, stocking of amenities and general errands.
- When required assist in servicing guest rooms, ensuring all tasks are completed at or above the required standard.
- Report all maintenance problems, damaged equipment and missing items immediately.
- Assist guests with all enquiries and complaints, and provide accurate information to guests about the property facilities and features.
- Comply with all guest privacy and security procedures.
- Stock and maintain both housekeeping and maintenance trolleys, ensuring adequate supplies are available and the trolleys are presentable at all times.
- Undertake special cleaning projects, as requested.
- Have an eye for detail and high standards of cleanliness.
- Cover Night Guest Service Agent shifts when required. This includes but not limited to:

- Checking guests in and out of our property and settling accounts
- Actively contribute towards reaching agreed hotel targets and objectives
- Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures
- Process and allocate payments by following strict criteria and using correct remittance documentation to ensure accuracy
- Maintain current knowledge of all security and emergency procedures and manage the instigation of such procedures as required
- Inform other departments of Guest special requests, including early/late departures and room changes
- Ensure guest feedback is recorded accurately per operational standards and any matters requiring action are resolved in a prompt and efficient manner
- Follow the correct company procedures at all times, including procedure for all lost property items.
- Handle all amenities, chemicals, equipment and tools according to specific instructions and OH&S standards.
- Adhere to all OH&S policies and standards in place at Peppers Beacon.

**Successful applicant will be**:

- Able to work self-supervised, although still part of a team.
- Exceptional at personal hygiene and grooming standards
- A dedicated and reliable team player
- Work fit - this is a physically demanding role
- Guest Service orientated
- Consistently able to learn and deliver rooms and public spaces to the Peppers Beacon standard
- Glass half full attitude - positive
- Calm, efficient, and able to work well and prioritise work under pressure
- Excellent inter-personal and communication skills
- Current and demonstrated knowledge of health and safety and security procedures.

Local residents are encouraged to apply. In return for your energy, hard work and sense of fun, we offer discounted rates at our hotels, resorts and apartments in Australia and New Zealand, and with more than 140 properties in our group, the opportunities for transfer and career progression are exceptional.

**What will it be like to work for Peppers Beacon?**
AccorHotels, Peppers parent company, is the leading global hospitality company, covering the accommodation sector from luxurious full-service hotels, resorts and apartments to

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