Relief Night Manager

7 months ago

Queenstown, New Zealand AccorHotel Full time

**Company Description**
Sofitel Queenstown Hotel & Spa is a 5 star Award Winning property situated in our beautiful town centre. Inspired by the charms of French culture with the warm hospitality inherent to Queenstown, be mesmerized by its stylish combination of French antique elegance and locally inspired design. Within the role you will be effectively undertaking the daily reconciliation of the Hotel’s trading, including the checking and preparation of reports and statistical information. You will ensure smooth and efficient running of the Hotel's overnight operation, along with maintaining maximum guest satisfaction as well being responsible for the safety and security of the property.

**Job description**
- Complete thorough audits of all daily revenue and postings, making the necessary adjustments to ensure accuracy of reporting.
- Collate paperwork for departures, including credit card and company charges to be forwarded to Accounts department.
- Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue.
- Prepare and distribute relevant reports. Maintain hotel weekly and monthly statistics.
- Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
- Carry out reception duties in case of any late arrivals or early departure, taking future reservations or answer guest’s inquiries.
- Ensure strict procedures are followed for all cash/credit, online transactions, accounting and banking procedures, issue of keys and guest confidentiality.
- Provide support to the Food and Beverage operation, ensuring room service requests are timely and of the highest quality.
- Assist with any overnight housekeeping requests
- Supervise night cleaner duties, ensuring all are completed to the required standard.
- Complete month end reports

**Qualifications**
- Minimum 6 months experience in a similar role or in a leadership role, preferably including 5 star experience
- Knowledge of Opera or a similar property management system.
- Up-to-date Manager Certificate
- Full, clean New Zealand driving license, preferably with manual driving licence
- Ability to train and develop team members
- First aid certificate would be viewed as favourable

**Benefits**
- Competitive wages $30.01 per hour, plus night allowance overtime rate, free daily staff meals, gym access and dry-cleaned uniform and laundry allowance;
- Discounted Hotel stays, food and beverage rates and Spa treatments across Accor properties - worldwide;
- Opportunities for further development and qualifications;
- Opportunities for worldwide career progression within Accor.

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