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Digital Systems And Support Analyst

1 month ago

Auckland, New Zealand Douglas Pharmaceuticals Ltd Full time

As a Digital Systems and Support Analyst, you'll be pivotal in maintaining the security, efficiency, and reliability of our digital systems, enabling our team to focus on delivering life-changing healthcare solutions. We have a fast paced and diverse environment where you will find solutions and deliver them in a customer centric way.
Responsibilities include: Champion End User Satisfaction: Receive, prioritise, and actively resolve end user help requests. You'll be the superhero who swoops in to tackle technical challenges, ensuring our colleagues can work efficiently.Problem-Solving Extraordinaire: Take ownership of problem determination, incident recording, resolution, and escalation. You'll proactively address recurring issues, working with our teams to strengthen our cybersecurity posture.Tech Explorer: Assist with researching and procuring hardware and software, evaluating the best tools to empower our teams.Cybersecurity Guardian: Assist in safeguarding our systems by monitoring for vulnerabilities, managing user access, and implementing preventative measures.You will be: A Strategic Thinker: Analyse issue trends and identify potential security risks.A Service Desk Dynamo: Field incoming requests, build rapport with users, and follow up post-resolution.A Tech Guru: Apply diagnostic utilities and perform hands-on fixes.A Knowledge Curator: Develop knowledgebase articles and FAQs.A Quality Advocate: Comply with validation processes.You will have: A minimum of 5 years industry experience in a support and engineering role and ideally a Business/Industry related Degree or Diploma or industry certification.Strong communication skills—both verbal and written.Technical know-how in networks, systems, and cybersecurity best practices.Familiarity with core applications, including the MS Office suite and Adobe.A passion for teamwork and collaboration.Bonus points if you have experience in cybersecurity, systems automation, or cloud infrastructure.What we offer: An opportunity to have real influence and impact across our business.Flexible working options.Be a part of an exciting growth journey in an organisation that truly values their people.Learn on the job and through professional development opportunities.About us: Douglas is one of New Zealand's greatest pharmaceutical success stories with an ever-expanding footprint into global markets.
Next steps: If you're invited to complete a video interview as the next stage of your application, we'd love you to embrace it. Relax, be yourself and don't worry, we all feel a bit awkward in front of the camera.
If you are keen to be part of a true kiwi success story, apply today Legitimacy statement: Douglas communicates with candidates over e-mail, phone, LinkedIn and Microsoft Teams and all communications come from Douglas domain names.
Job Details:Reference 14151 Expertise Help Desk & IT Support, Networks and Systems Administration Job Level Experienced Location West Auckland Work Type Permanent full-time Application Closes 24 Oct 2024 12:55
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