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Digital Systems and Support Analyst

1 month ago

Auckland City, New Zealand Douglas Pharmaceuticals Full time

Douglas is one of New Zealand's greatest pharmaceutical success stories with an ever-expanding footprint into global markets. We're passionate about improving lives through innovative solutions, and our IT team plays a crucial role in achieving that mission.

As a Digital Systems and Support Analyst, you'll be at the forefront of ensuring our computer systems run seamlessly, enabling our team to focus on what matters most—delivering life-changing products and services. We have a fast paced and diverse environment where you will find solutions and deliver them in a customer centric way.

In this dynamic role, you will:

- ** Champion End User Satisfaction**: Receive, prioritise, and actively resolve end user help requests. You'll be the superhero who swoops in to tackle technical challenges, ensuring our colleagues can work efficiently.
- ** Problem-Solving Extraordinaire**: Take ownership of problem determination, incident recording, resolution, and escalation. Your detective skills will uncover root causes, leading to permanent solutions.
- ** Tech Explorer**: Assist with researching and procuring hardware and software. You'll be on the cutting edge, evaluating the best tools to empower our teams.

Your impact will be felt across the organisation:

- ** Strategic Thinker**: Analyse issue trends, identify high-priority problems, and provide advice on service improvement. You'll be the architect of smoother processes.
- ** Service Desk Dynamo**: Field incoming requests, build rapport with users, and follow up post-resolution. Your friendly demeanor and technical prowess will leave a lasting impression.
- ** Tech Guru**: