Digital Systems And Support Analyst

3 weeks ago

Auckland, New Zealand Douglas Pharmaceuticals Ltd Full time

As a Digital Systems and Support Analyst, you'll be pivotal in maintaining the security, efficiency, and reliability of our digital systems, enabling our team to focus on delivering life-changing healthcare solutions.
We have a fast paced and diverse environment where you will find solutions and deliver them in a customer centric way.
Responsibilities include: Champion End User Satisfaction: Receive, prioritise, and actively resolve end user help requests.
You'll be the superhero who swoops in to tackle technical challenges, ensuring our colleagues can work efficiently.
Problem-Solving Extraordinaire: Take ownership of problem determination, incident recording, resolution, and escalation.
You'll proactively address recurring issues, working with our teams to strengthen our cybersecurity posture.
Tech Explorer: Assist with researching and procuring hardware and software, evaluating the best tools to empower our teams.
Cybersecurity Guardian: Assist in safeguarding our systems by monitoring for vulnerabilities, managing user access, and implementing preventative measures.
You will be: A Strategic Thinker: Analyse issue trends and identify potential security risks.
A Service Desk Dynamo: Field incoming requests, build rapport with users, and follow up post-resolution.
A Tech Guru: Apply diagnostic utilities and perform hands-on fixes.
A Knowledge Curator: Develop knowledgebase articles and FAQs.
A Quality Advocate: Comply with validation processes.
You will have: A minimum of 5 years industry experience in a support and engineering role and ideally a Business/Industry related Degree or Diploma or industry certification.
Strong communication skills—both verbal and written.
Technical know-how in networks, systems, and cybersecurity best practices.
Familiarity with core applications, including the MS Office suite and Adobe.
A passion for teamwork and collaboration.
Bonus points if you have experience in cybersecurity, systems automation, or cloud infrastructure.
What we offer: An opportunity to have real influence and impact across our business.
Flexible working options.
Be a part of an exciting growth journey in an organisation that truly values their people.
Learn on the job and through professional development opportunities.
About us: Douglas is one of New Zealand's greatest pharmaceutical success stories with an ever-expanding footprint into global markets.
Next steps: If you're invited to complete a video interview as the next stage of your application, we'd love you to embrace it.
Relax, be yourself and don't worry, we all feel a bit awkward in front of the camera.
If you are keen to be part of a true kiwi success story, apply today
Legitimacy statement: Douglas communicates with candidates over e-mail, phone, LinkedIn and Microsoft Teams and all communications come from Douglas domain names.
Job Details: Reference 14151 Expertise Help Desk & IT Support, Networks and Systems Administration Job Level Experienced Location West Auckland Work Type Permanent full-time Application Closes 24 Oct 2024 12:55#J-18808-Ljbffr

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