Motor Claims Consultant

6 days ago

Auckland, New Zealand Aa Insurance Limited Full time

We're not just another workplace; we're a team of like-minded people striving to make a real difference to the lives of as many Kiwis as we can.
Trust is what makes us who we are. We're passionate and committed to doing the right thing by caring for each other, our customers, and our communities. We know you're brimming with potential and so are we. Let's continue our journey together.
As a Motor Claims Consultant, you will be managing a portfolio of motor vehicle claims via face-to-face interactions for our customers within the Auckland region. You'll help our customers by providing exceptional service throughout the lifecycle of their motor vehicle claim and ensuring you are creating a stress-free customer experience so they can get back on the road. Other typical duties include:
Liaising with external consultants, repairers, customers, and expert advisors while maintaining and developing long-term supplier relationships.Assisting our customers with their claim queries through email and phone enquiries. Each of our centres has a dedicated 0800 number to ensure we can deliver a timely service.Diligently handling your claims to ensure they are turned around as quickly as possible.A bit about you You are the kind of person who loves helping your customers in their time of need. Your ability to provide clear simple next steps, provide solutions, and think outside the box will be key in delivering exceptional customer service, whatever the situation.
Experienced in multitasking and managing workload/portfolioConfident in phone communication with customersPrevious experience in a customer service rolePassionate about making a real difference for customersThe Customer Service Centre operates Monday - Friday 7.30am - 6.00pm and Saturday 8.30am - 12.30pm. The successful candidate will need to be able to work within these hours on a rotational basis.
Apply now: If you are looking for the next step in your career and you are ready for a challenge, then apply & upload your resume today. Applications close Friday 15th Nov 2024.
Reference: 38433
Posted on: 08 Nov 2024
Closes on: 15 Nov 2024 23:55
Location(s): Auckland
Expertise: Claims, Customer Service
Job level(s): Entry Level (1-3 years), Intermediate (3-5 years)
Being part of our team comes with good perks. We offer a range of benefits with something for everyone:
5 additional days of domestic leaveFree life insuranceAn annual paid volunteer day of your choiceFour weeks of paid parental partner leaveParental leave bonus, that tops up the Government contribution to 100% of your salary for 20 weeksAccess to our confidential employee support network$250 annual wellbeing allowanceThree free confidential counselling sessions each year via RaiseWe help your money go further:Discounts on NZAA products including AA Home Response, AA Health, AA Life, and AA Pet Insurance.Free NZAA Membership$1,500 bonus for successfully referring friends and family to work at AA InsuranceUp to 50% off AA Insurance productsSupplier and retail discounts at JB Hi-Fi, Noel Leeming, Bunnings, PB Tech, and moreWe value you:Additional leave for long serviceMilestone anniversary gift vouchersStudy leave and support optionsAccess to Udemy; our online learning portalAnnual share in success bonus and salary reviewYou are you:Eligible employees can take a career breakAbility to purchase additional lifestyle leaveHybrid working options to suit your needsDiversity, Equity and InclusionLooking after, supporting, and protecting people is in our DNA, and this starts with our people. We have an inclusive and supportive culture, full of people who are encouraged to bring their true self to work. AA Insurance strives to create an internal community that is driven by acceptance, education, and celebration of the uniqueness of every person who works here.
Our Employee Action Groups are responsible for identifying initiatives to meet the needs of members of their groups. Driving initiatives and change, our variety of Employee Action Groups are welcome to all employees and allies who support and advocate for initiatives from all different roles, backgrounds, and parts of Aotearoa.
As an organisation, we've chosen to report on the pay gap at AA Insurance to help create fair outcomes for all employees. Gender pay equity is about ensuring people performing the same role are paid the same, regardless of gender, and that women and men performing different work of equal or comparable value are paid equitably. Measuring and understanding our pay gap is an important step in taking action and achieving gender pay equity.
CultureWe provide our people with a safe and supportive environment where everyone's voice matters. We grow, nurture, and promote a diverse and inclusive workforce to bring the best out of our people. Our teams are passionate and driven by the difference they can make to the lives of New Zealanders.
Our valuesIt's our vision to earn the trust of every New Zealander by protecting what matters most. Our genuine values guide the way we act and go about doing things. Every member of our team plays an important role to bring our purpose of caring, helping, and getting things sorted for our customers.

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