Claims Journey Lead

2 weeks ago

Auckland, New Zealand Insurance Australia Group Limited Full time

Have meaningful impact as a Claims Journey Lead (Motor & Home).Join the largest general insurance group in Aotearoa New Zealand and Australia.Are you passionate about ensuring customers have an effortless and connected claims experience, and help driving innovation in the insurance industry? Join us as the Claims Journey Lead. We have two roles on offer looking at both Motor and Home journeys.In this role, you'll shape the future state of a customer's claims journey for both BAU and Event customers by being responsible for defining our 3–5-year roadmap for home or motor claims, while ensuring we deliver seamless and efficient end-to-end experiences. Collaborating with key stakeholders and technology partners, you'll align roadmaps and explore best practices and emerging technologies to enhance customer experiences.You'll look wider to global best practices, work alongside claims delivery teams, and use insights to tell the story of current and future customer experiences. As a key figure in the NZ claims team, you will articulate the vision of what our customer claims journey will be and the steps required for us to drive meaningful change. If you're ready to make a difference, we want to hear from youThis is a permanent full-time opportunity with hybrid working conditions and is open to our IAG offices in New Zealand with a preference for Auckland or Christchurch.In order to be successful in this role, you'll ideally meet the below criteria:Experience in defining, planning, and shaping strategies and initiatives into tactical plans for successful delivery.Proven ability to foster a customer-centric environment.Developed leadership skills and experience in building partnerships and working collaboratively to meet shared goals.Ability to manage complexity, ambiguity, and respond to change, with a broad understanding of technology, business operations, program management, culture, and change.Significant operational experience in claims processes and strong commercial acumen.Applications close on Friday, 15 of November 2024 at 11.59pm.IAG is the largest general insurance group in Aotearoa New Zealand and Australia. We're also a tech and research facility, a hub for climate change experts and a centre of resilience design.We acknowledge Tangata Whenua in Aotearoa and are committed to growing Maori prosperity and well-being in Aotearoa through He Rautaki Maori (IAG's Maori Strategy).We celebrate unique viewpoints shaped by life experiences, cultures, and passions. We expand careers, genuinely connect with the community, lead with a powerful purpose and celebrate what makes you individual.We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment, and creating inclusive environments. We're proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees.All this shows up in what we offer:Boost your financial future with 4% KiwiSaver employer contribution and life insurance as standard.Up to 50% off personal insurance, including home and motor insurance.Annual $500 wellbeing fund.Flexibility through our MyFlex program - supporting you to live life to the fullest.Grow your skills and career development with the IAG Academy program.
#J-18808-Ljbffr

  • Claims Journey Lead

    2 weeks ago

    Auckland, New Zealand Iag New Zealand Full time

    Have meaningful impact as a Claims Journey Lead (Motor & Home).Join the largest general insurance group in Aotearoa New Zealand and Australia.Mo te Turanga | About the RoleAre you passionate about ensuring customers have an effortless and connected claims experience, and help driving innovation in the insurance industry? Join us as the Claims Journey Lead....

  • Claims Journey Lead

    6 days ago

    Auckland, New Zealand Iag Full time

    Have meaningful impact as a Claims Journey Lead (Motor & Home).Join the largest general insurance group in Aotearoa New Zealand and Australia.Mo te Turanga | About the RoleAre you passionate about ensuring customers have an effortless and connected claims experience, and help driving innovation in the insurance industry? Join us as the Claims Journey Lead....

  • Claims Journey Lead

    2 weeks ago

    Auckland City, New Zealand IAG New Zealand Full time

    Have meaningful impact as a **Claims Journey Lead (Motor & Home).** Join the largest general insurance group in Aotearoa New Zealand and Australia. **Mō te Tūranga | About the Role** Are you passionate about ensuring customers have an effortless and connected claims experience, and help driving innovation in the insurance industry? Join us as the Claims...

  • Digital Product Owner Lead

    6 days ago

    Auckland, New Zealand Iag Full time

    Have meaningful impact as a Digital Product Owner Lead - Claims. Join the largest general insurance group in Aotearoa New Zealand and Australia. Mo te Turanga | About the Role Shape the Future as Our Digital Product Owner Lead! Join us on an exciting journey of transformation as our Digital Product Owner Lead for our Digital Claims experience and be part of...

  • Digital Product Owner Lead

    2 weeks ago

    Auckland, New Zealand Insurance Australia Group Limited Full time

    Have meaningful impact as a Digital Product Owner Lead - Claims.Join the largest general insurance group in Aotearoa New Zealand and Australia.Shape the Future as Our Digital Product Owner Lead!Join us on an exciting journey of transformation as our Digital Product Owner Lead for our Digital Claims experience and be part of a new and dynamic team that's...

  • Digital Product Owner Lead

    2 weeks ago

    Auckland, New Zealand Insurance Australia Group Limited Full time

    Have meaningful impact as a Digital Product Owner Lead - Claims.Join the largest general insurance group in Aotearoa New Zealand and Australia.Shape the Future as Our Digital Product Owner Lead!Join us on an exciting journey of transformation as our Digital Product Owner Lead for our Digital Claims experience and be part of a new and dynamic team that's...

  • Head of Claims

    3 months ago

    Auckland City, New Zealand Chubb Full time

    **Head of Claims** In this transformational role, you will be a Change Agent at the forefront of driving substantial change. You will spearhead innovative ideas, engage with local and global stakeholders, and demonstrate unwavering resilience. - Become a key member of our Leadership Team in this truly global organisation - A transformational role, you will...

  • Digital Product Owner Lead

    2 weeks ago

    Auckland, New Zealand Insurance Australia Group Limited Full time

    Have meaningful impact as a Digital Product Owner Lead - Claims.Join the largest general insurance group in Aotearoa New Zealand and Australia.Shape the Future as Our Digital Product Owner Lead!Join us on an exciting journey of transformation as our Digital Product Owner Lead for our Digital Claims experience and be part of a new and dynamic team that's...

  • Digital Product Owner Lead

    2 weeks ago

    Auckland, New Zealand Insurance Australia Group Limited Full time

    Have meaningful impact as a Digital Product Owner Lead - Claims.Join the largest general insurance group in Aotearoa New Zealand and Australia.Shape the Future as Our Digital Product Owner Lead!Join us on an exciting journey of transformation as our Digital Product Owner Lead for our Digital Claims experience and be part of a new and dynamic team that's...

  • Digital Product Owner Lead

    7 days ago

    Auckland, New Zealand Iag Full time

    IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we're also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the...

  • Claims Operations Manager

    6 months ago

    Auckland City, New Zealand Ensure Recruitment Full time

    Lead the change! - Hybrid working - Auckland based Are you an experienced property insurance claims leader seeking a new challenge to sink your teeth into? This is an incredible opportunity to take the reins and be a driving force in the transformative journey of this innovative business and join an internationally renowned brand with cutting-edge...

  • Claims Officer

    5 months ago

    Auckland City, New Zealand Cover-More Full time

    **Description**: Are you ready to grow your career in Insurance? Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as...

  • Claims Tpa Service

    5 months ago

    Auckland City, New Zealand Combined Insurance Full time

    **Your Role**: Chubb partners (outsources) with external claims management organizations or TPA (Third Party Administrators) to assist in managing claims start to finish in specific situations. NZ Claims TPA Lead, reporting into NZ Claims Manager, manage and facilitate Chubb Claims TPA outsourcing relationships. The role requires regular engagement with...

  • Head Of Claims

    4 days ago

    Auckland, New Zealand Fidelity Life Full time

    At Fidelity Life, we have proudly played a vital role in New Zealand's growth for over 50 years. We are the largest locally owned life insurance company, and we have an amazing senior leadership role available – Head of Claims. We need an experienced leader to join us in our mission to provide excellent customer outcomes, help New Zealanders protect what...

  • Head Of Claims

    4 days ago

    Auckland, New Zealand Fidelity Life Full time

    At Fidelity Life, we have proudly played a vital role in New Zealand's growth for over 50 years. We are the largest locally owned life insurance company, and we have an amazing senior leadership role available – Head of Claims. We need an experienced leader to join us in our mission to provide excellent customer outcomes, help New Zealanders protect what...

  • Head Of Claims

    7 days ago

    Auckland, New Zealand Fidelity Life Full time

    At Fidelity Life, we have proudly played a vital role in New Zealand's growth for over 50 years. We are the largest locally owned life insurance company, and we have an amazing senior leadership role available – Head of Claims. We need an experienced leader to join us in our mission to provide excellent customer outcomes, help New Zealanders protect what...

  • Head of Claims

    1 week ago

    Auckland, New Zealand Fidelity Life Full time

    At Fidelity Life, we have proudly played a vital role in New Zealand's growth for over 50 years. We are the largest locally owned life insurance company, and we have an amazing senior leadership role available – Head of Claims. We need an experienced leader to join us in our mission to provide excellent customer outcomes, help New Zealanders protect what...

  • Head of Claims

    3 days ago

    Auckland, New Zealand Fidelity Life Full time

    At Fidelity Life, we have proudly played a vital role in New Zealand's growth for over 50 years. We are the largest locally owned life insurance company, and we have an amazing senior leadership role available – Head of Claims. We need an experienced leader to join us in our mission to provide excellent customer outcomes, help New Zealanders protect what...

  • Claims Tpa Service

    5 months ago

    Auckland City, New Zealand Chubb Full time

    **Your Role**: Chubb partners (outsources) with external claims management organizations or TPA (Third Party Administrators) to assist in managing claims start to finish in specific situations. NZ Claims TPA Lead, reporting into NZ Claims Manager, manage and facilitate Chubb Claims TPA outsourcing relationships. The role requires regular engagement with...

  • Claims Service Delivery Lead

    2 weeks ago

    Auckland, New Zealand Chubb Full time

    Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs,...