Sea Logistics Customer Care Specialist
3 weeks ago
Kuehne+Nagel's Sea Logistics Customer Care Team is evolving, and we have an awesome opportunity for you to join the team This role is based in our Wellington office and sets itself apart from other Customer Care roles within the industry.Your RoleAs a Customer Care Specialist, you will play a vital role in ensuring our customers receive the highest level of support while also driving commercial opportunities to maximise our business growth. You will regularly visit your customers in person or via teams and introduce them to our customer solutions. This role requires someone who loves autonomy, enjoys interacting with customers and wants to take the responsibility of their accounts' successfully under their wingLooking after your own portfolio, you will be in direct contact with clients daily to determine their sea logistics requirements and guiding them on the end-to-end freight forwarding process. You will need to build long term and effective relationships with your customers, regularly providing them with up-to-date information on their shipments and helping them solve any issues. You will also have regular contact with our other internal teams to ensure that shipments are running smoothly, any issues are resolved, and customers are kept informed.Your ResponsibilitiesUpdating rates and negotiation of rates with customersActing as an inside salesperson and providing sales support to drive customer satisfactionMonitoring your client's volumes and identifying when customers are up or down trading and acting accordinglyIdentifying and pursuing possible opportunities to up-sellYour Skills and ExperiencesWe are looking for people with minimum 2+ years freight forwarding experience, a strong knowledge of Sea Logistics (import or export) processes and able to confidently build a strong portfolio of customers with regular face to face interactions. As well as….Sound knowledge of Incoterms (essential)Solid technological skills, including MS Office (some reports are done through excel)Ability to effectively manage your time, especially when under pressure and with a busy workloadExcellent communication skills both written and verbalAbility to think outside the square and solve problemsAbility to build relationships with all stakeholdersPrior direct responsibility for delivering exceptional customer experiencePrevious experience in a customer facing or sales support role is highly advantageousIt's a great role for someone who loves to take real ownership of their work and prides themselves on their problem solving and customer service skills. This role is very customer service focused, with little to no operational tasks.What will we offer you?In return, we'll offer you opportunities for career progression, a supportive company culture and flexible working arrangements. We also offer fully paid health insurance, EAP services and many other great benefits such as birthday cakes, flu vaccines, Christmas gifts, wellness initiatives and moreIf you're ready to take the next step in your logistics career and work for a successful, multi-national organisation then we want to hear from you*Please note - we will only accept applications from those with current NZ working rights.With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies.As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application.
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Sea Logistics Customer Care Specialist
1 month ago
Wellington, New Zealand Kuehne + Nagel As Full timeKuehne+Nagel's Sea Logistics Customer Care Team is evolving, and we have an awesome opportunity for you to join the team! This role is based in our Wellington office and sets itself apart from other Customer Care roles within the industry.Your RoleAs a Customer Care Specialist, you will play a vital role in ensuring our customers receive the highest level of...
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Sea Logistics Customer Care Specialist
3 weeks ago
Wellington, New Zealand Kuehne + Nagel As Full timeKuehne+Nagel's Sea Logistics Customer Care Team is evolving, and we have an awesome opportunity for you to join the team! This role is based in our Wellington office and sets itself apart from other Customer Care roles within the industry.Your RoleAs a Customer Care Specialist, you will play a vital role in ensuring our customers receive the highest level of...
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Sea Logistics Customer Care Specialist
4 weeks ago
Wellington, New Zealand Kuehne + Nagel As Full timeKuehne+Nagel's Sea Logistics Customer Care Team is evolving, and we have an awesome opportunity for you to join the team! This role is based in our Wellington office and sets itself apart from other Customer Care roles within the industry.Your RoleAs a Customer Care Specialist, you will play a vital role in ensuring our customers receive the highest level of...
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Sea Logistics Customer Care Specialist
3 weeks ago
Wellington, New Zealand Kuehne + Nagel As Full timeKuehne+Nagel's Sea Logistics Customer Care Team is evolving, and we have an awesome opportunity for you to join the team! This role is based in our Wellington office and sets itself apart from other Customer Care roles within the industry.Your Role As a Customer Care Specialist, you will play a vital role in ensuring our customers receive the highest level...
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Sea Logistics Customer Care Specialist
1 month ago
Wellington City, New Zealand Kuehne+Nagel Full timeKuehne+Nagel’s Sea Logistics Customer Care Team is evolving, and we have an awesome opportunity for you to join the team! This role is based in our Wellington office and sets itself apart from other Customer Care roles within the industry. ** Your Role**: As a Customer Care Specialist, you will play a vital role in ensuring our customers receive the...
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Sea Logistics Customer Care Specialist
4 weeks ago
Wellington, New Zealand Kuehne+Nagel Full timeKuehne+Nagel's Sea Logistics Customer Care Team is evolving, and we have an awesome opportunity for you to join the team! This role is based in our Wellington office and sets itself apart from other Customer Care roles within the industry. Your Role As a Customer Care Specialist, you will play a vital role in ensuring our customers receive the highest level...
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Sea Logistics Customer Care Specialist
4 weeks ago
Wellington, New Zealand Kuehne+Nagel Full timeKuehne+Nagel's Sea Logistics Customer Care Team is evolving, and we have an awesome opportunity for you to join the team! This role is based in our Wellington office and sets itself apart from other Customer Care roles within the industry.Your RoleAs a Customer Care Specialist, you will play a vital role in ensuring our customers receive the highest level of...
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Sea Logistics Customer Care Specialist
3 weeks ago
Wellington, New Zealand Kuehne+Nagel Full timeKuehne+Nagel's Sea Logistics Customer Care Team is evolving, and we have an awesome opportunity for you to join the team! This role is based in our Wellington office and sets itself apart from other Customer Care roles within the industry.Your RoleAs a Customer Care Specialist, you will play a vital role in ensuring our customers receive the highest level of...
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Sea Logistics Customer Care Specialist
3 weeks ago
Wellington, New Zealand Kuehne+Nagel Full timeKuehne+Nagel's Sea Logistics Customer Care Team is evolving, and we have an awesome opportunity for you to join the team!This role is based in our Wellington office and sets itself apart from other Customer Care roles within the industry.Your Role As a Customer Care Specialist, you will play a vital role in ensuring our customers receive the highest level of...
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Sea Logistics Customer Care Specialist
3 weeks ago
Wellington, New Zealand Kuehne+Nagel Full timeKuehne+Nagel's Sea Logistics Customer Care Team is evolving, and we have an awesome opportunity for you to join the team! This role is based in our Wellington office and sets itself apart from other Customer Care roles within the industry. Your RoleAs a Customer Care Specialist, you will play a vital role in ensuring our customers receive the highest level...
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Sea Logistics Customer Care Manager
5 months ago
Wellington City, New Zealand Kuehne+Nagel Full timeWe are looking for a Customer Care Location (CCL) Manager to lead a team of Logistics Specialists based in Wellington. ** Your Responsibilities**: - Driving and supporting your team to deliver customer excellence alongside the Sales and Operations Teams - Leading, motivating and coaching your team - creating strong team morale by being open, responsive and...
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Customer Care Specialist
2 weeks ago
Wellington, New Zealand Snapper Services Full timeA bit about us... If you live in Wellington, we're sure you will have heard of us - perhaps you even use our product! Snapper is the magic way to pay, that's safer than cash, and fast. We're also an organisation who are committed to creating seamless user experiences, and brilliant customer care. Here at Snapper we have a vision to create excellent...
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Customer Care Specialist
2 weeks ago
Wellington, New Zealand Snapper Services Full timeA bit about us... If you live in Wellington, we're sure you will have heard of us - perhaps you even use our product! Snapper is the magic way to pay, that's safer than cash, and fast. We're also an organisation who are committed to creating seamless user experiences, and brilliant customer care. Here at Snapper we have a vision to create excellent...
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Customer Care Specialist
2 weeks ago
Wellington, New Zealand Snapper Services Full timeA bit about us... If you live in Wellington, we're sure you will have heard of us - perhaps you even use our product! Snapper is the magic way to pay, that's safer than cash, and fast.We're also an organisation who are committed to creating seamless user experiences, and brilliant customer care. Here at Snapper we have a vision to create excellent...
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Senior Customer Regulatory Specialist
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Wellington City, New Zealand New Zealand Government Full timeWork with a Portfolio of Stakeholders, - Travel NZ on site visits and train staff, - Wellington home base with ambitious team Kōrero mō te tūranga - About the role We have two newly created Senior Customer Regulatory Specialist roles in our Crown Property Group following a change implementation designed to bring us closer to our customers. This sees us...
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Customer Regulatory Specialist
5 months ago
Wellington City, New Zealand New Zealand Government Full timeExperienced property manager - Amazing organisational skills - Highly motivated individual that enjoys a challenge We have a newly created Customer Regulatory Specialist role in our Crown Property Group. This follows change implementation designed to bring us closer to our customers and have us take on more responsibility for property and land management....
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Principal Customer Regulatory Specialist
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Wellington City, New Zealand New Zealand Government Full timeLead the development of a new quality assurance framework for the survey & title system, - Own the monitoring, improvement and reporting on the QA framework once implemented, - Use data to make risk-based decisions on approach to quality and compliance. Kōrero mō te tūranga - About the role The Property Rights scheme provides people with certainty...
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Logistics Scheduler
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Wellington City, New Zealand H2R Consulting Full time**Location**: Wellington Type: Permanent / Full Time Reference: 865655 **Logistics / Vehicle Scheduler** H2R Consulting are partnering with Petroleum Logistics in order to locate a talented Logistics Scheduler. This is a permanent role based in the Wellington head office with a fun, professional and collegial team. You will report to the CFO. This is a...
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Logistics Officer – Husbanding Services
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Wellington, New Zealand Toll Group Full timeAbout Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...
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Logistics Officer – Husbanding Services
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Wellington, New Zealand Toll Group Full timeAbout Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...
