Customer Care Specialist

2 weeks ago

Wellington, New Zealand Snapper Services Full time

A bit about us... If you live in Wellington, we're sure you will have heard of us - perhaps you even use our product  Snapper is the magic way to pay, that's safer than cash, and fast. We're also an organisation who are committed to creating seamless user experiences, and brilliant customer care. Here at Snapper we have a vision to create excellent experiences in public transport that accelerate the journey to a sustainable world. In Wellington, we enable public transport commuters to pay for their travel to get to where they need to go.  We love what we do, and we're looking for someone special to join our team.   Our Values Innovation? - Progress, agility, learning and continuous improvementCollaboration ?- Teamwork and responsibility?Integrity ?- Trust, honesty, responsibility, commitment and faith?Resilience ?- Making a difference, empathy, determination and ambition?Excellence ?- Quality, reliability, customer experience and delight A bit about you… We're searching for an experienced Customer Care Specialist to join our team.  In this role, you'll need to have great attention to detail, enthusiasm, tech confidence, and be a team player.    Ideally you'll: Have experience in an administrative or contact centre-based role.Be a quick-learning, tech-confident multi-tasker who can navigate multiple software platforms.Have a great sense of initiative.Be agile, confidently navigating shifts to policies and processes Have excellent written and verbal communication, with the ability to adjust for different mediums and audiences.Thrive in a changing environment where continuous growth and improvement is encouraged. We are looking to fill a role with the following hours: Monday - Friday, 8am – 5pm (including 1 hour lunch break). If this sounds like you, please apply here with your CV and Cover Letter, addressed to Renee.

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    2 weeks ago

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