Head of Customer Experience

2 weeks ago


Lower Hutt, New Zealand Wellington Water Full time

Full timeDue to internal secondment, Wellington Water has a fixed-term position until June 2025 for a Customer Experience leader with a strategic and analytical approach to supporting our customer needs.The opportunityIf you are passionate about developing high performance teams and influencing the wider organisation to deliver great customer experiences, then this is the role for you. As our Head of Customer Experience, you will have the opportunity to continue to develop our customer support, job dispatch and triage, and service delivery support teams to deliver the Customer Experience function at Wellington Water.This role will see you draw on your strategic expertise to formulate customer strategy, services, policies, procedures and training requirements that focus on continual improvement. Utilising strong relationship management, you will work collaboratively with Service Delivery leaders and Regional Engineering teams for solution-based approaches to customer issues and council requirements.About youTo be successful in this role you will bring the following:Proven leadership and risk management skillsDemonstrated expertise in developing and implementing customer strategiesStrong coaching and mentoring skillsProven ability to develop strong relationships both internally and externallyStrategic thinking and analytical prowess in a regulated environmentA qualification in customer service, contact centre, business administration or relevant working experienceAt Wellington Water, our purpose extends beyond delivering great water services for the region; we foster a thriving community, support a diverse workforce, and offer supportive development opportunities. We genuinely care about your safety and wellbeing.Our benefits can include:Flexible working arrangements including up to two days working from homeComprehensive wellbeing programme, including one paid wellbeing day annuallyFormal and informal professional development opportunitiesFive weeks annual leave accrual will be available following two years of continual serviceAbout usWellington Water is the professional water services provider across Greater Wellington and South Wairarapa. Our job is to provide safe and healthy drinking water, collect and treat wastewater, and ensure the stormwater network is well managed. We're a multi-council owned entity, tasked to manage the infrastructure and deliver water services to our communities.The value of water (a precious taonga) sits at our organisational heart. Our people are passionate about providing water services for our communities and environment which is reflective in our values; Tangata Tiaki, Whānau and Mana.Applications close on Sunday, 20 October 2024.How to applyTo apply for the role, click on the 'apply' button or visit the Wellington Water Careers site. Please note if you are a Wellington Water employee, please apply using your work email.Applicants will be required to undergo drug and alcohol testing prior to commencing employment with Wellington Water. You must also be legally entitled to work long-term in New Zealand or eligible to obtain a working visa.
#J-18808-Ljbffr



  • Lower Hutt, New Zealand Wellington Water Full time

    Leadership role focused on outcomes for water service provisions - Opportunity to further in-bed practices and customer engagement strategies - Petone based position, through to June 2025 Due to internal secondment Wellington Water have a fixed term position until June 2025 for a Customer Experience leader with a strategic and analytical approach to...


  • Lower Hutt, New Zealand Wellington Water Full time

    Leadership role focused on outcomes for water service provisions Opportunity to further in-bed practices and customer engagement strategies Petone based position, through to June 2025 Due to internal secondment, Wellington Water has a fixed-term position until June 2025 for a Customer Experience leader with a strategic and analytical approach to supporting...


  • Lower Hutt, New Zealand Wellington Water Full time

    Leadership role focused on outcomes for water service provisions Opportunity to further in-bed practices and customer engagement strategies Petone based position, through to June 2025 Due to internal secondment, Wellington Water has a fixed-term position until June 2025 for a Customer Experience leader with a strategic and analytical approach to supporting...


  • Lower Hutt, Wellington, New Zealand Wellington Water Full time

    Job Title: Head of Customer ExperienceWe are seeking a highly skilled and experienced professional to lead our customer experience team at Wellington Water.About the Role:This is a leadership role that requires a strategic and analytical approach to supporting our customer needs. As our Head of Customer Experience, you will be responsible for developing and...


  • Lower Hutt, New Zealand Kiwibank Full time

    A competitive salary of $61,000 + heaps of benefits! - Based in our Lower Hutt contact centre, hybrid office environment with minimum 2 days per week in the office. - Intake start date Monday 25 November 2024. Join the Kiwibank contact centre and build an exciting career in banking. You’ll receive on-the-job training and learn about everything from...


  • Lower Hutt, New Zealand Kiwibank Full time

    A competitive salary of $61,000 + heaps of benefits! - Based in our Lower Hutt contact centre, hybrid office environment with minimum 2 days per week in the office - Intake start date Tuesday 29 October 2024 Join the Kiwibank contact centre and build an exciting career in banking. You’ll receive on-the-job training and learn about everything from...


  • Upper Hutt, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...


  • Lower Hutt, New Zealand Wellington Water Full time

    Petone based, full time position - Alliance Senior Leadership position - Directly impact infrastructure improvements in your community We have a permanent opportunity for an individual that can provide leadership and water engineering experience to improve infrastructure and achieve positive outcomes for our community and environment. **The...


  • Lower Hutt, New Zealand Wellington Water Full time

    Petone based, full time position Alliance Senior Leadership position Directly impact infrastructure improvements in your community We have a permanent opportunity for an individual that can provide leadership and water engineering experience to improve infrastructure and achieve positive outcomes for our community and environment.The opportunityThe...


  • Lower Hutt, New Zealand Hutt City Council Full time

    **Head of Connected Communities** - Key leadership role to enable thriving and connected communities - Inclusive, values-driven environment - Outstanding benefits & flexible work options **About Us** Kia noho mai tēnei tāone hei pou herenga waka, hei pou herenga kaupapa, hei wāhi whai hua ki hōna iwi. At Hutt City Council our vision is to build a...


  • Lower Hutt, New Zealand LGJobs Full time

    Newly created leadership position - Friendly, cohesive, collaborative team environment - Outstanding benefits and flexible work options **About us** At Hutt City Council our vision is to build a connected, resilient and inclusive city where all of our people thrive - Kia noho mai tēnei tāone hei pou herenga waka, hei pou herenga kaupapa, hei wāhi whai...


  • Lower Hutt, New Zealand TSB Living Ltd Full time

    **TSB Living Limited **is a distributor and online retailer. We're currently seeking Customer Service Representative Superstar to join our team in Wellington. If you enjoy working in an Fast paced, unique and fun environment with a great team and lots of customer service experience then we need you! **The Role**: - As a front line representative, you will...


  • Lower Hutt, New Zealand Dominos Pizza Full time

    Our In-store team members play a crucial role in both customer service and pizza making. They are the ones who look after our customers and create pizzas that we can be proud of! As an In-store team member, your responsibilities will include: - Welcoming and assisting customers both in person and over the phone - Providing exceptional customer service and...


  • Upper Hutt, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...


  • Lower Hutt, New Zealand Hutt City Council Full time

    Community focussed - Variety of work across multiple channels - Lower Hutt - Monday to Friday **About Us** At Hutt City Council our vision is to build a connected, resilient and inclusive city where all of our people thrive - _Kia noho mai tēnei tāone hei pou herenga waka, hei pou herenga kaupapa, hei wāhi whai hua ki hōna iwi_. Our council has bold...


  • Lower Hutt, New Zealand Alpha Personnel Recruitment Ltd Full time

    Temporary assignment for 3 months. Ideally, this role will go permanent following the assignment. Full-time Based in Lower Hutt Monday to Friday, 8am-5pm. No shift work! **About the role and organisation**: Support your community by taking calls and providing advice and support on a wide range of services. This role will involve taking phone calls,...


  • Lower Hutt, New Zealand Service Foods Full time

    Service Foods is a New Zealand wide company specialising in Food service. We supply to Cafes, Restaurants, Hotels, Manufacturers, Retailers, Distributors and exporters nationwide with a broad selection of imported and locally manufactured food products. Our core product areas are across dry, frozen and chilled departments. At Service Foods, our philosophy...


  • Lower Hutt, New Zealand BNZ Full time

    **Ko mātou tēnei | This is Us** Our role as the Bank of New Zealand is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper. This is an engaging & rewarding tūranga (role) with plenty of opportunity to ako (learn). If you can imagine a better...

  • Customer Services

    5 months ago


    Lower Hutt, New Zealand Foodstuffs North Island Full time

    **About Gilmours Wellington** We are a locally owned and operated wholesale food and beverage supplier working with the hospitality and related industries within the greater Wellington Region. We pride ourselves on great customer service, being a trusted brand that offers great value to our customers, going the extra mile and being a fantastic place to...

  • Customer Services

    2 months ago


    Lower Hutt, New Zealand Foodstuffs North Island Full time

    **About Gilmours Wellington** We are a locally owned and operated wholesale food and beverage supplier working with the hospitality and related industries within the greater Wellington Region. We pride ourselves on great customer service, being a trusted brand that offers great value to our customers, going the extra mile and being a fantastic place to...