Customer Service Representative

3 months ago


Lower Hutt, New Zealand Service Foods Full time

Service Foods is a New Zealand wide company specialising in Food service. We supply to Cafes, Restaurants, Hotels, Manufacturers, Retailers, Distributors and exporters nationwide with a broad selection of imported and locally manufactured food products.

Our core product areas are across dry, frozen and chilled departments. At Service Foods, our philosophy ensures that we come to work every day to make a difference to the lives of the people we deal with.

**The opportunity**:
We have a full-time opportunity for a Customer Service Representatives to join our team based in Lower Hutt, Wellington.
- Start Date
- Early July
- 3 months contract role to cover a leave but there is an opportunity for it to become a permanent role
- ** Monday to Friday, 5.00/6.00 am to 2.00/3.00 pm**:

- Location: Hutt Park Road, Lower Hutt

**The role**:

- Discussing product options with customers
- Up-selling product lines
- Key customer support services
- Preparing quotations
- Assisting with administrative duties
- Invoicing

As this is a phone-based role, you'll need to be comfortable being desk-bound, as well as building rapport with the callers in a short period of time. The successful applicant will possess the following skills, qualities, and attributes:

- Fluent in English and Mandarin/ Cantonese.
- Drive, Resilience and Exceptional People skills.
- A great communicator with a friendly and confident phone manner
- Excellent English speaking, reading & writing skills, and reasonably good arithmetic skills
- Current full NZ driver's license
- Time management skills are necessary
- Attention to detail
- Prior NZ experience within this field will be an advantage but not essential.
- Knowledge of basic food ingredients is essential.

**Our story**:
Service Foods is one of New Zealand's largest and fastest-growing food service distribution businesses. We directly import over 4000 products from over 20 countries and supplement this with 8000 plus locally produced products. We supply Cafes, Restaurants, Hotels, Quick Service Restaurant Chains, Manufacturers, Retailers, Distributors, and exporters nationwide.

With around 800 team members, operating more than 190 trucks with 16 strategically placed branches across New Zealand, you’ll be part of a team that ensures service remains second to none.

**Interested in this role?



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