Head of Service Management

6 months ago


Upper Hutt, New Zealand New Zealand Government Full time

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

Head of Service Management (ICT), it starts with you
- Based at Police College Porirua / National Headquarters, Wellington
- Grade 22
- Police Employee
- Permanent, Full Time
- JR 4610696

E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.
Stand at the stern of the canoe and feel the spray of the future biting at your face.

Mō te tūnga | About the role
The purpose of the Information and Communications Technology (ICT) group is to work in partnership with the rest of the organisation to provide digital technology and communication solutions that support excellence in policing and service delivery and enable Police’s strategic ambitions.
With a primary hub in Wellington, and a presence throughout the country, we deliver new and enhanced solutions directly and through specialist vendor partnerships. We provide expert advice on how technology can be leveraged to support Police’s strategies and turn concepts into reality through collaborative development.
We are looking for an innovative Head of Service Management who will actively contribute to the fulfilment of ICT’s responsibilities related to the implementation, supervision, development, and evolutions of our services.
IT service management and delivery is crucial and involves planning, designing, implementing, and improving the IT services that meet the needs and expectations of customers and stakeholders. The Head of Service Management is responsible for ensuring that the IT services are aligned with the business goals, delivered efficiently and effectively, and continuously improved to adapt to changing requirements and challenges.
The successful applicant will need to have a clear vision and direction for the IT services and communicate it effectively to their teams and stakeholders. They will also need to foster a culture of collaboration, innovation, and continuous improvement, and encourage feedback, learning, and sharing of best practices.

Key Accountabilities
- Contributes to the development and maintenance of the Police Data and Digital Strategies.
- Provides advice to the Director ICT Services on the ongoing strategic direction for the service delivery environment.
- Works closely with the Head of Service Experience to ensure alignment across process and practices to achieve a high-quality customer-centric experience.
- Develops and delivers strategy to meet the long term needs of customer groups.
- Leads and manages the Service Management team, in alignment with the Head of ICT Service Experience, to ensure that the responses received by Police colleagues are professional, timely and effective whilst ensuring that the service delivered meets service expectations, service level agreements and surpasses industry benchmarks.
- Ensures problem management processes and people are in place with appropriate skills to analyse issues and trends in service delivery to provide long term and effective solutions to incident, request, change and release management.
- Oversees the coordination and control of change and release lifecycles enabling releases to be deployed into production, and beneficial changes to be made to the environment, with minimised risk or disruption to IT service delivery.
- Develops KPIs, SLA’s and reporting to provide clear indication of end-to-end service response, performance, and trends.
- Ensures processes, reporting and surveys are in place to solicit feedback from our Police colleagues on ICT end to end service performance.
- Contributes to the development and maintenance of a complete service catalogue for all services provided by ICT Services Group.

He aha taau e kawe mai | What you’ll bring
Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
Problem-solving skills are essential in this role, as you will need to deal with various challenges and issues that may arise in the IT service management and delivery. You need to be able to identify, analyse, and resolve problems, using logical,



  • Upper Hutt, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • Sales Manager

    4 months ago


    Upper Hutt, New Zealand Service Foods Full time

    With a commitment to excellence, Service Foods take pride in delivering fresh and sustainable products to our valued customers. **We are seeking a dynamic and results-driven Sales Manager to join our Wellington team.**: **Why Work for Us**: Service Foods is New Zealand’s largest privately family-owned and operated food service distribution business. We...

  • Warehouse Manager

    6 months ago


    Upper Hutt, New Zealand Service Foods Full time

    Every day more than 800 Service Foods people around 12 branches in New Zealand work hard to enhance our customer’s business by providing high level customer service, by being able to provide a superior range of products through innovation and supply chain. Our success as an organization is a direct result of our employees’ dedication and commitment to...

  • Account Manager

    4 months ago


    Upper Hutt, New Zealand Service Foods Full time

    Service Foods is dedicated to providing exceptional service and high-quality products to the food services and hospitality industry. **Service Foods is seeking an experienced and dynamic Senior Account Manager to join our Wellington branch.**: **Why Work for Us**: Service Foods is New Zealand’s largest privately family-owned and operated food service...

  • Operations Manager

    6 months ago


    Upper Hutt, New Zealand Service Foods Full time

    Are you hands-on and proactive with an eye for details? - Do you have the ability to manage a team and drive growth? - Do you have leadership experience in operations management? If you answered yes to the above, then we would love to hear from you! **The role**: We have recently merged our several Wellington operations into a built state-of-the-art...

  • Operations Manager

    7 months ago


    Upper Hutt, New Zealand Service Foods Full time

    **Are you passionate about leading teams, optimizing processes, and ensuring exceptional service delivery?**: **We are seeking an Operations Manager to oversee our operations in Wellington.**: If you have a strong background in operations management, a knack for problem-solving, and a commitment to excellence, we want to hear from you! **Role**: Our...

  • Account Manager

    7 months ago


    Upper Hutt, New Zealand Service Foods Full time

    Do you enjoy a fast-paced environment? - Lover of food and hospitality? - Commercially savvy high performer? We want to give our customers exceptional service, stand out from the crowd and give them a memorable experience that we can be proud of. **We are on the search for a focused, driven Account Manager for our Wellington branch.** This role is to...


  • Upper Hutt, New Zealand Service Foods Full time

    **At Service Foods Wellington, we're seeking a Night Shift Prep Produce Manager to spearhead the operational excellence of our Prep Produce Department.**: In this pivotal role, you'll lead a dedicated team, ensuring seamless operations across all facets of the department, from preparation to packing, order management, and quality control. **Position...


  • Upper Hutt, New Zealand Service Foods Full time

    **We are seeking a highly motivated and experienced **Produce Operations Manager to join our team in Wellingto**n.**: This role offers an exciting opportunity to lead and optimize our produce operations, ensuring the highest standards in quality, efficiency and customer satisfaction. **Why join us**: It’s a great time to join Service Foods as we continue...

  • Account Manager

    3 months ago


    Upper Hutt, New Zealand Service Foods Full time

    Do you have the skillset to be able to provide exceptional service to our Asian client base? - Do you consider yourself a team player with a positive attitude? **Service Foods Wellington is looking for a driven and experienced sales superstar to assist with growth within our Asian customer base across all categories and services.** This role offers a great...


  • Upper Hutt, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • Account Manager

    3 months ago


    Upper Hutt, New Zealand Service Foods Ltd Full time

    Service Foods is dedicated to providing exceptional service and high-quality products to the food services and hospitality industry. **Service Foods is seeking an experienced and dynamic Account Manager to join our Wellington branch.**: **Why Work for Us**: Service Foods is New Zealand’s largest privately family-owned and operated food service...

  • Purchasing Officer

    4 months ago


    Upper Hutt, New Zealand Service Foods Full time

    **Service Foods Wellington is seeking a dynamic and experienced Purchasing Officer to join our team.** If you have a keen eye for detail, excellent negotiation skills, and a passion for ensuring the highest quality products for our customers, we want to hear from you. **Why Work for Us**: Service Foods is New Zealand’s largest privately family-owned and...

  • Warehouse Storeperson

    3 months ago


    Upper Hutt, New Zealand Service Foods Full time

    Being part of Service Foods means joining a dynamic and fast-growing company. You will thrive in a diverse and inclusive team environment, with access to competitive pay packages, ongoing training and development opportunities, career progression support, a discounted staff purchase scheme, and a strong focus on work-life balance. Service Foods Wellington...


  • Upper Hutt, New Zealand Service Foods Full time

    **Service Foods Wellington is looking for a dedicated and detail-oriented Quality & Compliance Coordinator to join our team. If you're ready to take your compliance career to the next level with a dynamic and forward-thinking company, we want to hear from you!** Our mission is to deliver exceptional service with fresh, sustainable, and top quality products...

  • Store Person

    4 months ago


    Upper Hutt, New Zealand Service Foods Full time

    With a commitment to excellence, we take pride in delivering fresh and sustainable products to our valued customers. **We're seeking a highly motivated Store Person - Driver to join our growing team at Service Foods!**: **Why Work for Us**: Service Foods is New Zealand’s largest privately family-owned and operated food service distribution business. We...

  • Warehouse Storeperson

    4 months ago


    Upper Hutt, New Zealand Service Foods Full time

    Service Foods Wellington is looking for a dedicated, hardworking Store person to join its Foodservice Operations based at Upper Hutt. When you join the Service Foods team, it is more than just taking a new job! Being part of Service Foods makes you part of a dynamic, fast-growing company. You will definitely enjoy working in a diverse and inclusive team...

  • Delivery Driver

    4 months ago


    Upper Hutt, New Zealand Service Foods Full time

    With a commitment to excellence, we take pride in delivering fresh and sustainable products to our valued customers. As we expand our operations, we are looking for a dedicated **Delivery Driver **to join our Wellington branch. **As a Delivery Driver at Service Foods, you will play a vital role in ensuring our customers receive their orders on time and in...

  • Delivery Driver

    6 months ago


    Upper Hutt, New Zealand Service Foods Full time

    **We are looking for dedicated and committed Delivery Drivers (Class 1) to join the Produce team of our Wellington branch based at Upper Hutt.**:** The role**: - Part time, permanent role - Weekends only - Shift timings: 5.00 am to 12.00 noon - Days of work: Saturday and Sunday - Location: William Durant Drive, Upper Hutt **The job**: - Deliver goods...

  • Inventory Control Lead

    6 months ago


    Upper Hutt, New Zealand Service Foods Full time

    **As we continue to expand and grow, we are looking for a dynamic and detail-oriented Inventory Control Lead to join our team and help us manage our inventory efficiently.** **We are looking for an Inventory Control Lead to join Service Foods Wellington**. This is a crucial role in ensuring our inventory is accurately tracked, monitored and optimized to...