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Guest Support Manager

3 months ago

Auckland, New Zealand Hostgenius Full time

Guest Support Lead at HostGenius Role Overview: As the Guest Support Lead, you will manage and oversee our guest support team, ensuring exceptional service and smooth operations. Your responsibilities include hiring and training new team members, supporting market partners, managing technology to streamline operations, and ensuring seamless connectivity between departments and guests. This role requires occasional travel to meet market partners in person. Outcomes: Lead and manage the guest support team effectively. Recruit, onboard, and train new guest support staff efficiently. Provide excellent support to market partners to improve guest experiences. Implement technology solutions to enhance operational efficiency. Ensure smooth communication between departments and guests. Key Skills: Strong leadership and team management abilities. Excellent communication and interpersonal skills. Proficiency in technology and operations management. Ability to work collaboratively across departments. Required Experience: At least 5 years in a customer support or hospitality management role. Proven experience in managing teams and operations. Why Join Us: Be part of an innovative team at HostGenius, where you can grow professionally in a dynamic environment. Contribute to our mission of providing top-notch guest support backed by cutting-edge technology. Ideal Candidate: A proactive, results-driven leader with excellent organizational skills and a passion for hospitality. If you are ready to elevate guest experiences and streamline operations, apply today Ready to lead and innovate with us at HostGenius? Apply today ? #J-18808-Ljbffr