Guest Relation Supervisor

3 days ago

Auckland, New Zealand Accor Hotels Full time

Company Description Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo
#BELIMITLESS
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What's in it for you: Employee benefit card offering discounted rates in Accor worldwide.Learning programs through our Academies.Opportunity to develop your talent and grow within your property and across the worldAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21.Job Description Ensures that all activities adhere to and support the hotel's quality standards.Maintain and achieve a high Customer Satisfaction Score for the department.Conduct staff appraisals annually and quarterly.Set a high example at all times in regards to punctuality, appearance, courtesy, performance, attitude, teamwork, guest and staff relations, observance of company's rules and regulations, loyalty to management, and inter-departmental cooperation.Supervise the day-to-day operation of the guest relations department to ensure high standards of service and guest care at all times.Use discretion and tact when dealing with guest inquiries, problems, or complaints in an efficient and professional manner without detriment to the hotel and/or its reputation.Proactively anticipate guest needs & requirements and demonstrate a high & consistent level of service at all times.Carry out duties of the Guest Service Agents if required.Motivate, lead, and ensure the continuous improvement of the team to achieve the company's vision and goals.Carry out and supervise regular departmental training and cross-training of staff members from other hotel departments.Meet and carry out training records/summary within the department as required by the group.Maintain and distribute the staff attendance summary sheet.Reply to guest letters and queries.Respond to internal and external guest complaints in a professional manner.Carry out Guest Services Manager's coverage as and when required.Ensure the lobby is maintained and guests are being assisted by colleagues.Oversee the organization of guest cocktails and communicate approximate number of attendees to the relevant department.Coordinate with Front Office, Housekeeping, F&B, and especially with the General Manager regarding VIPs.Review Guest Comments daily and take contact if necessary and possible with the guest for direct action.Effectively handle all guest complaints concerning the Front Office in coordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Coordinate proper actions with other departments, informing the General Manager if required.Qualifications University Degree in Hotel Management.Previous experience in guest relations, customer service, or hospitality, typically 3-5 years in a 5-star hotel (supervisory or leadership experience is often preferred).Proficiency in hotel management software and systems (e.g., PMS, CRM).Familiarity with Opera System and Microsoft Office Suite (Word, Excel, Outlook).Proficiency in English; additional languages are a plus.Additional Information Your team and working environment: Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.At Accor, we are HeartistsAre you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island; every day, we look for opportunities to engage in a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic, and professionally rewarding.

#J-18808-Ljbffr

  • Guest Relation Supervisor

    3 days ago

    Auckland, New Zealand Accor Hotels Full time

    Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Guest Relation Supervisor

    3 days ago

    Auckland, New Zealand Accor Hotels Full time

    Company Description Why work for Accor?We are far more than a worldwide leader.We welcome you as you are and you can find a job and brand that matches your personality.We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Guest Relations Agent

    9 hours ago

    Auckland, New Zealand Accor Hotels Full time

    Company Description Fairmont Amman is offering a career opportunity for an energetic and experienced Guest Relations Agent.What is in it for you?Employee benefit card offering discounted rates in Accor worldwide.Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world!Ability to make a...

  • Guest Relations Agent

    3 days ago

    Auckland, New Zealand Accor Hotels Full time

    Company Description Fairmont Amman is offering a career opportunity for an energetic and experienced Guest Relations Agent.What is in it for you?Employee benefit card offering discounted rates in Accor worldwide.Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world!Ability to make a...

  • Guest Relations Executive

    2 months ago

    Auckland City, New Zealand SkyCity Entertainment Group Full time

    **Horizon by SkyCity - Where Today Meets Tomorrow** We are excited to bring you the opportunity to join the team of **Horizon by SkyCity** in this critical role. **Horizon by SkyCity** opened in August and is already receiving 5 star reviews including one from Trip Advisor: "Overall experience 11/10. Best hotel experience I have ever had in NZ". We are...

  • Guest Relations Executive

    4 months ago

    Auckland City, New Zealand SkyCity Entertainment Group Full time

    **Work with some of the best hotel professionals who pride themselves on making every guests' stay an incredible experience whether they are staying for business or pleasure.** The Guest Relations Executive is responsible for the operation and customer delivery of the hotel guest services to achieve the 4+star experience. **What will you be doing?** - Be...

  • Guest Relations Executive

    5 months ago

    Auckland City, New Zealand SkyCity Entertainment Group Full time

    **Work with some of the best hotel professionals who pride themselves on making every guests' stay an incredible experience whether they are staying for business or pleasure.** The Guest Relations Executive is responsible for the operation and customer delivery of the hotel guest services to achieve the 5+star experience. **What will you be doing?** - Be...

  • Guest Relations Manager

    5 months ago

    Auckland City, New Zealand Novotel Auckland Ellerslie Full time

    Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Relations Manager

    5 months ago

    Auckland City, New Zealand PULLMAN AUCKLAND AIRPORT Full time

    Company Description Join the excitement of Auckland's newest 5-star pre-opening team for Accor's Te Arikinui Pullman Auckland Airport. Te Arikinui will deliver a memorable New Zealand experience inspired by the spirit of discovery, past, present and future. Guests will encounter environments that reflect our unique culture and landscape here in...

  • Guest Relations Manager

    5 months ago

    Auckland City, New Zealand PULLMAN Full time

    Company Description Join the excitement of Auckland's newest 5-star pre-opening team for Accor's **Te Arikinui Pullman Auckland Airport**. Te Arikinui will deliver a memorable New Zealand experience inspired by the spirit of discovery, past, present and future. Guests will encounter environments that reflect our unique culture and landscape here in...

  • Guest Relations Manager

    5 months ago

    Auckland City, New Zealand PULLMAN Full time

    Company Description Join the excitement of Auckland's newest 5-star pre-opening team for Accor's** Pullman Auckland Airport**. Pullman will deliver a memorable New Zealand experience inspired by the spirit of discovery, past, present and future. Guests will encounter environments that reflect our unique culture and landscape here in Aotearoa. Our stunning...

  • Guest Service Agent

    3 days ago

    Auckland, New Zealand Hilton Worldwide, Inc. Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight.From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands...

  • Guest Service Agent

    3 days ago

    Auckland, New Zealand Hilton Full time

    Guest Service Agent With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. If you appreciate the impact global travel can have on the...

  • Housekeeping Supervisor

    3 days ago

    Auckland, New Zealand Hotel Grand Chancellor Auckland Full time

    About our hotel Hotel Grand Chancellor Auckland is one of Auckland's newest Hotels. We are part of the Grand Hotels International group with hotels located throughout New Zealand, Australia, Malaysia, and Singapore. Grand Hotels International is known for quality accommodation, exceptional service, convenient locations and outstanding conference and meeting...

  • Housekeeping Supervisor

    3 days ago

    Auckland, New Zealand Hotel Grand Chancellor Auckland Full time

    About our hotel Hotel Grand Chancellor Auckland is one of Auckland's newest Hotels. We are part of the Grand Hotels International group with hotels located throughout New Zealand, Australia, Malaysia, and Singapore. Grand Hotels International is known for quality accommodation, exceptional service, convenient locations and outstanding conference and meeting...

  • Concierge Supervisor

    5 months ago

    Auckland City, New Zealand Sofitel Auckland Viaduct Harbour Full time

    Company Description Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre. The unmistakable influence of fashion has imbued Sofitel with a couture approach to service,...

  • Concierge Supervisor

    5 months ago

    Auckland City, New Zealand SOFITEL Full time

    Company Description Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at **Sofitel Auckland Viaduct Harbour.** Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre. The unmistakable influence of fashion has imbued Sofitel with a couture approach to...

  • Food And Beverage Supervisor

    4 weeks ago

    Auckland, New Zealand Hilton Worldwide, Inc. Full time

    Job Description - Food and Beverage Supervisor (HOT0AZ7B) Work LocationsDoubleTree by Hilton Karaka10 Hinau RoadAucklandLocated in South Auckland, DoubleTree by Hilton Karaka is looking for an energetic individual to join their Food and Beverage team.A Food and Beverage Supervisor is responsible for supervising operations of Food and Beverage outlets to...

  • Food And Beverage Supervisor

    3 weeks ago

    Auckland, New Zealand Hilton Worldwide, Inc. Full time

    Job Description - Food and Beverage Supervisor (HOT0AZ7B)Work LocationsDoubleTree by Hilton Karaka10 Hinau RoadAucklandLocated in South Auckland, DoubleTree by Hilton Karaka is looking for an energetic individual to join their Food and Beverage team.A Food and Beverage Supervisor is responsible for supervising operations of Food and Beverage outlets to...

  • Food And Beverage Supervisor

    9 hours ago

    Auckland, New Zealand Hilton Worldwide, Inc. Full time

    Job Description - Food and Beverage Supervisor (HOT0AZ7B)Work LocationsDoubleTree by Hilton Karaka10 Hinau RoadAucklandLocated in South Auckland, DoubleTree by Hilton Karaka is looking for an energetic individual to join their Food and Beverage team.A Food and Beverage Supervisor is responsible for supervising operations of Food and Beverage outlets to...