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Customer Service Engineer

1 month ago

Auckland, New Zealand Siemens Mobility Full time

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?Then come and join our team as a Regional Customer Service Engineer working primarily (but not limited to) on our: Magnetic Resonance Imaging (MRI) and Computed Tomography (CT) portfolio based in Hamilton, Waikato, New Zealand.Reporting to the Team Leader and Customer Service Manager, the primary function of your role will be to carry out all day-to-day service, maintenance, and/or installation activities with minimal supervision ensuring compliance with customer satisfaction, quality, and safety standards. There will also be opportunities for the successful candidate to be trained to work on additional modalities.The successful candidate will be required to participate in an on-call roster and work rotational shifts including afterhours, to meet operational requirements.Your tasks and responsibilities:Fulfilling the customer's needs for Preventative Maintenance, updates/upgrades, corrective service, and installations. All, in accordance with business contractual obligations.Timely completion of Service Reports with good liaison with the Customer Care Centre, management, sales, marketing, and/or customers ensuring current location and job status is communicated back to our Customer Care Centre.Comply with all Environment & Safety policies, service escalation procedures. Ensure that all customer requests, complaints, and comments are communicated to the relevant department for actioning.Maintaining personal knowledge of safety instructions and operational procedures and participate in training courses including 'self-learning', computer-based, and 'on the job' training.Your qualifications and experience:The successful candidate will be technical or university trained.You will have experience in service, maintenance, and installation activities on relevant medical technologies.You will ideally have experience with MR and CT and perhaps also Angiography and X-Ray systems.Having current NZ Electrical Service Technician's electrical registration will be viewed favorably; otherwise, you must meet the criteria to obtain one expeditiously.A Radiation licence will be considered advantageous, although this can be applied for with the support of the Company.Our global team:We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.Our culture:We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.As an equal opportunity employer.We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.
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