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Chat Support Specialist

1 month ago

Auckland, New Zealand Publix Super Markets Full time

Job Description: We are looking for a Chat Support Specialist to join our team at Publix Super Markets in Auckland, NZ. As a Chat Support Specialist, you will be responsible for providing excellent customer service to our online customers through chat support. Responsibilities: - Respond to customer inquiries and provide assistance through chat support - Resolve customer complaints and ensure customer satisfaction - Communicate with customers in a professional and friendly manner - Collaborate with other team members to ensure seamless customer experience - Keep accurate records of customer interactions and transactions Requirements: - Reliable and confident personality - Strong communication skills - Ability to think creatively and problem-solve efficiently - Ability to take on a leadership role when necessary - No prior experience required Benefits: - Visa sponsorship for eligible candidates - Relocation allowance for candidates relocating to Auckland - Company-provided equipment for work Working Environment: At Publix Super Markets, we strive for excellence and uphold high standards in all of our endeavors. We are committed to providing a supportive and nurturing work environment for all employees. Equal Opportunity Statement: Publix Super Markets is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We welcome all qualified applicants to apply for this position. Deadline to apply: ******** If you meet the requirements and are interested in joining our team as a Chat Support Specialist, we encourage you to apply before the deadline. We look forward to hearing from youHow to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.