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Web Chat Officer

2 months ago

Auckland, New Zealand Qualcomm Full time

Job Description: Qualcomm is seeking a passionate and confident individual to join our team as a Web Chat Officer in Auckland, NZ. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer service. Responsibilities:1. Engage with customers through web chat to provide support, answer inquiries, and resolve issues in a timely and professional manner.2. Utilize negotiation skills to handle customer complaints and ensure a positive resolution.3. Manage multiple chat conversations simultaneously while maintaining a high level of customer service.4. Collaborate with other team members to escalate complex issues and provide seamless support to customers.5. Maintain accurate records of customer interactions and transactions. Requirements:1. Passion for customer service and a desire to help others.2. Confidence in communicating with customers and resolving issues effectively.3. Strong negotiation skills to handle challenging situations with customers.4. Ability to manage multiple tasks and prioritize workload effectively.5. Excellent people management skills to build rapport with customers and colleagues. Benefits:1. Employee discounts on Qualcomm products and services.2. Joining bonus for new employees.3. Disability insurance coverage for all employees. Working Environment:At Qualcomm, we thrive in an environment that embraces and navigates change seamlessly. As a Web Chat Officer, you will be part of a dynamic team that values innovation, collaboration, and continuous improvement. Deadline to Apply:Interested candidates should submit their applications by September 17, 2024. Equal Opportunity Statement:Qualcomm is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.