Customer Service: Client Support Specialist

3 weeks ago

Auckland, New Zealand Streamline Business Nz Limited Full time

We're on the lookout for an empathetic, tech-savvy individual who thrives in delivering exceptional customer service with an eye for detail. If you're passionate about combining your empathy and tech skills to meet customer needs, we'd love to have you join us at Streamline Business Group
About Us:Streamline Business Group Limited, is a front-runner in delivering comprehensive Business Process solutions across Australasia and the South Pacific.
Our Philosophy:Why: We believe that everyone should be unleashed to operate in their zone of genius.How: Exceptional people working together, designing efficient processes, and using enabling technologies.What: The right information, at the right time, to the right people, to make the right decisions.The Role:As a Customer Service: Client Support Specialist on our team, you'll be pivotal in providing top-tier support for our clients' donor management needs. Through every interaction, you'll help our clients nurture and expand their donor communities.
In this capacity, your primary objective will be to deliver the highest-quality supporter care service, aligning with best-practice fundraising disciplines. By being a true guardian of supporter stewardship, you'll help build continued loyalty with our clients' supporters, drive improved lifetime value, increase revenue, and enhance supporter engagement.
Key Responsibilities:Engaging in donor-centric communications on behalf of our clients, delivering exceptional experiences.Handling administrative tasks with precision, ensuring accurate donor data management.Contributing to the team's goals and objectives.About You: As a vital team member, you'll dive into supporting our mission and making a positive impact on our clients' donor care initiatives. You're a tech-savvy communicator, adept with CRM systems, and excel in empathetic communication.
Essential Personal Competencies:Strong customer service skills with confidence in outbound phone-based activities.Excellent team player, contributing to group growth and success.Proactive in problem-solving and detail-oriented tasks.Exceptional communication skills, coupled with high empathy.Tech-savvy and comfortable with various software.Requirements:Experience in a fundraising supporter care or call centre customer care environment.Excellent verbal and written communication skills.An ability to build trust and rapport quickly.Effective computer skills including database experience.Excellent attention to detail.Join Us:This role is your chance to leverage your empathy, technical know-how, and commitment to customer service excellence to shape the future of our clients' donor support. Based in our Wairau office in Auckland, this contract position offers competitive remuneration of $27 - 32 per hour (depending on experience), Monday to Friday, 9 am-5 pm. The duration of the contract will be discussed during the hiring process.
Interested?Send your resume and a cover letter, sharing why this role is your Zone of Genius, to (email protected) by 01.11.2024. We can't wait to see what you bring to our team We appreciate your interest in joining us and look forward to reviewing your application.

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