Client Support Officer

3 weeks ago

Auckland, New Zealand Public Service Enterprise Group Full time

**Job Title:** Client Support Officer **Company:** Public Service Enterprise Group **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority Level:** Associate Level **Years of Experience:** 4 years **Job Description:** Public Service Enterprise Group is committed to providing exceptional support to our diverse clientele.
We seek a dynamic and motivated Client Support Officer who will contribute significantly to our mission of ensuring customer satisfaction and fostering strong client relationships.
This role is integral to the smooth operation of our services and will involve providing comprehensive support to our clients across various channels.
**Key Responsibilities:** 1.
**Client Interaction:** - Serve as the primary contact for clients, addressing inquiries and resolving issues through various communication channels (phone, email, and online chat).
- Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
2.
**Problem Resolution:** - Handle client complaints with professionalism and empathy; conduct follow-ups to ensure resolution.
- Collaborate with internal teams to address complex client issues and provide feedback for service improvement.
3.
**Client Documentation:** - Ensure all client interactions and support provided are accurately documented in the CRM system.
- Prepare reports detailing client feedback, recurring issues, and opportunities for service enhancement.
4.
**Research and Development:** - Conduct market research to understand client needs and trends; present findings to improve client engagement strategies.
- Assist in developing training materials and resources to enhance team knowledge and client support strategies.
5.
**Collaboration:** - Work closely with cross-functional teams, fostering collaboration and sharing insights to improve client experience.
- Participate in training and mentoring of new team members, promoting a culture of knowledge sharing.
6.
**Continuous Improvement:** - Advocate for best practices in client support and actively participate in continuous improvement initiatives.
- Stay updated with industry trends and advancements to create innovative strategies for client engagement.
**Requirements:** - **Education:** Bachelor's degree in Business Administration, Communications, or a related field is desirable but not essential.
- **Experience:** A minimum of 4 years of experience in a client support, customer service, or related role.
- **Personality Traits:** - Energetic: A proactive approach to tasks and a positive attitude toward challenges.
- Resilient: Ability to adapt under pressure and maintain focus on delivering exceptional support.
- **Soft Skills:** - Persuasion: Excellent negotiation skills to persuade clients effectively while advocating for their needs.
- Research: Proficiency in conducting thorough research to inform decision-making and strategy development.
- **Technical Skills:** - Proficient in Microsoft Office Suite and CRM systems (experience with (specific CRM software) is a plus).
- Familiarity with data analysis tools to track and analyze client metrics and feedback.
- **Language Skills:** - Proficiency in English is essential; knowledge of additional languages is a significant advantage.
**Benefits:** - Visa sponsorship for qualified candidates.
- Opportunities for travel within New Zealand and internationally for training or conferences.
- Comprehensive medical coverage to ensure your health and wellness.
**Working Environment:** Join a global team dedicated to fostering a collaborative atmosphere.
At the Public Service Enterprise Group, you will work with colleagues worldwide, embracing a global village mentality where diverse perspectives and ideas come together to drive our mission.
**How to Apply:** Candidates interested in this exciting opportunity are encouraged to submit their resume and cover letter by **October 27, 2024**.
**Equal Opportunity Statement:** Public Service Enterprise Group is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applicants from all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.

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