Customer Support Specialist

6 hours ago

Auckland, New Zealand Rave Build Management Ltd Full time

Rave is a Hamilton based company that started in 2008, our mission is to empower Kiwi builders with end-to-end software solutions that streamline their construction processes and improve their workflows.   Over the years, our company has grown and evolved, but our core values have remained the same: putting our clients first and striving to streamline construction processes for Kiwi builders. We have expanded our platform to include CRM features, Financial modules, Time sheeting and Xero integration.  Today, with over 16,000 NZ tradies currently using Rave Build, we are the software of choice for the NZ construction industry.  As a member of the Rave Build team, you will have the opportunity to: - Contribute to the company culture with your unique perspectives, personality, - and ideas. - Create value for some of the best-known New Zealand building brands. - Have the flexibility of a hybrid working environment.   As a Customer Support Specialist you will be tasked with providing exceptional customer service to our clients across New Zealand by providing training and support for all aspects of our software.  This role is not just a support role its integral to our business. Nurturing and upskilling our clients on the use of our software is the key to our success.  There is room to grow and expand your knowledge base and skills. The successful candidate will: Own & manage customer relationships from the point of sale through successful onboarding, training & beyond.Work with the sales, products and technical team to ensure that clients needs and expectations are met.Convey customer feedback to product development team via our software tools/customer portal.Possess thorough knowledge of the company's products used by our customers (thorough training provided)Operate under moderate supervision and have a can-do attitude.Resolve clients' questions or queries over the telephone and/or Internet in the areas of system use, onboarding, product functionality, and bugs/change requests for improvements. Keep customer informed of how and when issues are resolved.Promote and maintain a high quality, professional, service-oriented imageHave a keen willingness to get stuck in on day one, to learn our systemsGrow your core skills while getting to work with some very cool construction software developed right here in New ZealandAn applicant who has experience using our software would be a bonus

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