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Client Service Specialist

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Nelson, New Zealand Halter Full time

Job Description: Halter is seeking a dedicated and passionate Client Service Specialist to join our team in Nelson, NZ.As a Client Service Specialist, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and issues are resolved in a timely and efficient manner.Responsibilities: 1.Serve as the primary point of contact for clients, responding to inquiries and resolving issues as they arise.2.Build and maintain strong relationships with clients to ensure their satisfaction and loyalty to the company.3.Proactively identify opportunities to upsell or cross-sell additional products or services to clients.4.Collaborate with the sales and marketing teams to develop strategies for increasing client engagement and retention.5.Prepare and deliver presentations to clients on new products or services as needed.6.Analyze client feedback and data to identify trends and make recommendations for improvements.7.Assist in the onboarding of new clients, ensuring a smooth transition and successful implementation of services.8.Stay up-to-date on industry trends and best practices in client service to continuously improve our offerings.Requirements: 1.Bachelor's degree in business or a related field.2.3 years of experience in a client service role.3.Strong critical thinking and problem-solving skills.4.Excellent planning and organizational skills.5.Ability to work well under pressure and meet deadlines.6.Proficient in Microsoft Office and CRM software.7.Excellent communication and interpersonal skills.Benefits: - Vision insurance - Relocation allowance - Joining Bonus Equal Opportunity Statement: Halter is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.