Client Service Manager

5 days ago

Auckland, New Zealand First Security Full time

Management (Manufacturing, Transport & Logistics)
Full time
Add expected salary to your profile for insights
Client Services Manager (CSM) – Auckland

Can you think on your feet? Enjoy variety and can work with an amazing team?

Kia haumaru ai tatou katoa

We're FIRST Security, New Zealand's market leader in protective security. Our team set us apart from the rest delivering great customer service throughout New Zealand and Australia.

This exciting role sees us seeking an experienced Client Services Manager for our Tamaki Makaurau (Mt Wellington - Auckland) Branch, a key role in our organisation.

You will champion customer-centric service and have a proven skill set to multitask. This role plays a vital role in enhancing our customer's experience, transforming the relationship into that of a service provider to a service partner, building trust and mutual understanding between the two organisations.

This is an exciting role where no 2 days are the same. You will manage a portfolio of clients around Auckland and ensure that they are receiving the best possible service. Along with this you will be responsible for managing and maintain a team of officers who will work across your portfolio at the clients sites.

About the role – you will be:

Managing the daily activities of your clients while driving financial performance for the business
Acting as first point of support, escalation & response with key clients
Be our customers "Champion" within First Security, ensuring that internal stakeholders understand our customer's needs and are aligned to deliver on our commitments.
Providing leadership through people and working collaboratively end to end as one team.
You will have a strong sense of commercial acumen - Creating strategic plans to ensure delivery and budgets are met and clients expectations are exceeded.
Being out and about in the field, ensuring your team are motivated and delivering for your clients.
Creating strong working relationships with both internal and external partners with the common goal to excellence
Compiling quality assurance, incident and other reports as required

What we can offer you:

Market Leading Salary + Company Vehicle
Roster will be derived from business needs – this is not strictly a Monday-Friday, 9-5 role.
Full access to First Security's 'Perks' program with extensive discounts across a wide range of retailers, petrol and grocery.
Strong company focus on training and development – How can we help you grow?
Ongoing support, Welfare checks and a positive culture on Health and Safety to ensure you and your team go home to your Whanau.
Full Access to EAP and Support services, including confidential counselling and financial budgeting services for both yourself and your family. Discounted petrol for your family

What you will bring:

2+ years leadership experience in a dynamic environment
2+ years in a client service or client facing role.
Experience in the service industry
Well-developed interpersonal negotiating skills with a flexible and adaptable approach to management
Demonstrated aptitude in customer service and ability to communicate effectively at all levels within the customer organization
High levels of computer literacy and the ability to create professional reports
Have a current COA or the ability to gain one
Must have a full Drivers Licence
Ability to pass a Ministry of Justice Criminal Convictions check

Working with First Security also gives you full access to our employee benefits program including retail, insurance and subscription discounts.

If you are looking for your next challenge and enjoy leading teams then click apply now

Applicants must be NZ residents or citizens, and due to the nature of the role, will have to undergo checks such as criminal conviction and credit checks.
Your application will include the following questions: How many years' experience do you have as a client services manager? Which of the following statements best describes your right to work in New Zealand? What's your expected annual base salary?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
What can I earn as a Client Services Manager

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