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Client Service Manager

3 months ago

Auckland City, New Zealand prorecrutementnz Full time

We are seeking a Client Service Manager to join a company based in Auckland. In this role, you will report directly to the Manager and be responsible for the following:

- Planning, administering, and reviewing customer services and after-sales services while maintaining strong customer relations.
- Developing and reviewing policies, programs, and procedures related to customer relations and the provision of goods and services.
- Ensuring operational efficiency within the organisation.
- Providing direction and feedback to team members, as well as assisting with recruitment.
- Managing, motivating, and developing staff responsible for delivering customer services.
- Planning and implementing after-sales services to monitor customer satisfaction, ensure product performance, and improve services where necessary.
- Liaising with other departments, service agents, and customers to identify and respond to customer expectations.

**Job Requirements**:

- Reliable transport or plans to relocate before starting the role.
- 30-40 hours per week.