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Head of Claims

2 months ago

Auckland, New Zealand Chubb Full time

Head of Claims
In this transformational role, you will be a Change Agent at the forefront of driving substantial change. You will spearhead innovative ideas, engage with local and global stakeholders, and demonstrate unwavering resilience.

Become a key member of our Leadership Team in this truly global organisation
A transformational role, you will be at the forefront of driving substantial change
Short and Long Term Incentive Bonus

About the role
We have laid a solid foundation and are now ready, with local and global backing, to take significant strides forward. We need your expertise to shape our strategy, lead our team, and cultivate our local, global and partner relationships so we can provide the best service to our most important stakeholders - our customers.
Reporting to the Chief Operating Officer, this is a unique opportunity to become a key member of Chubb Life NZ’s Leadership Team.
You’ll take ownership for:

Establishing the philosophy and strategic direction of claims.
Crafting a top-tier service proposition incorporating strong case assessment practices to stand out in the market.
Establishing strong and meaningful connections with partners to drive success and growth.
Ensuring robust governance and guidelines are in place to monitor and support best practice claims outcomes.
Enhancing claims strategies to support product development, faster processing, and superior customer experience.

Your Responsibilities:

Give clear and engaging direction to Claims teams to prioritize fair customer outcomes, leading service, and sustainable products and pricing.
Develop strong technical assessment protocols to ensure transparency while complying with policy terms and risk tolerance.
Ensure claims guidelines and strategies are developed, approved and communicated.
Build strong connections with third-party providers, as well as local and global teams.
Take ownership of continuous improvement, implement, and monitor effective processes and standards to identify efficiencies.

To excel in this role, you will bring:

15+ years of insurance industry experience, in particular, experience in Life and Disability.
Detailed knowledge of claims practices and procedures.
Exceptional interpersonal skills with the ability to challenge and influence senior leaders, partners and your team.
Proven experience effectively managing and leading customer-facing teams through change.
A track record of advocating for change, challenging the status quo, and guiding transformative journeys through storytelling.
A resilient personality with vision, a strong voice, and the capability to sell your ideas to senior leaders.

Benefits on offer when you join Chubb Life NZ

Short & Long Term Bonus + Stock Purchase options
Flexible working
Group Life and Healthcare Insurance

Location:
Wellington, Auckland or Christchurch. Our teams are distributed. Thus, travel will be required.
If you're passionate about driving substantial change and are eager to be at the forefront of initiating innovative ideas, engaging with local and global stakeholders, and challenging the status quo, then join us and deliver market-leading service and claims practices across NZ.
Why you’ll love working for Chubb Life
Chubb Life is the international life insurance division of Chubb, the world's largest publicly traded multiline insurer. Chubb Life operates in 31 markets within Asia Pacific, Latin America, Europe and the Middle East.
At Chubb Life Insurance New Zealand, we're committed to providing high quality insurance products and services that help protect New Zealanders. Our people-centered culture is one of our greatest strengths, and we're constantly striving to improve our processes and services to meet our customers' needs.
Chubb Life is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected, and valued; where we wear our Rainbow Tick with pride.
Applications are reviewed as they are received, and as such, the role may close prior to the deadline date.

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