Head of Specialty Operations

7 months ago

Auckland City, New Zealand Ando Insurance Group Limited Full time

At Ando, we’re committed to developing our international markets alongside our local appetite and this unique role plays an important part in our business.

Since opening our doors in 2015 we have achieved strong growth in the New Zealand insurance market and continue to look to deliver specialist solutions and vastly improved offerings via our intermediated broker network. This has led us to develop a number of offerings via international markets focusing on bringing London based capacity to New Zealand.

We have an exciting opportunity for a highly motivated professional with excellent leadership and people skills to join our high performing Specialist Trading team as Head of Specialty Operations.

With a minimum of 10 years in the New Zealand or international markets, this role will have you engaging with the locally based team of Ando Underwriters and support teams across Finance, Claims, and Compliance. This role will involve working closely with the Head of the Specialty Trading and managing Syndicate relationships. An attention to detail and strong presentation skills are key to making a success of this role that is truly unique and challenging.

As change is constant, you will also enjoy leading the implementation of process and product development within the team to ensure that both internal and external stakeholders are managed in line with our contractual obligations.

**About the role**:
Helping our business grow and succeed in a challenging and changing environment, you’ll be responsible for:

- Managing the Specialty Trading Team Operations, Binder facilitation, and Coverholder requirements as prescribed by relevant Lloyds Syndicates.
- Acting as a key operational point of contact for internal and external relationships.
- Supporting the Head of Specialty Trading and senior leaders to ensure a strong control framework is developed across all aspects of the teams’ operations.
- Monthly Portfolio reporting to Syndicates, Underwriting & Claims.
- Supporting Portfolio Heads in the collation and preparation of documentation for the annual renewal of Binders.
- Ensuring alignment and consistency of delivery of current Specialty Trading team processes.
- Identifying and developing performance improvements through the provision and communication of accurate data.
- Building business brand by living values, collaborating with partners, and leading by example in an Ando way.

**Perks of being an Andonian (not just limited to the below)**:

- Wellbeing (Sick) Leave 20 days per annum
- 1 week of paid parental discretionary leave to either parent
- $500 annual wellbeing allowance
- Hybrid working environment
- Dog friendly offices
- Social Club
- Life & Income Protection Insurance
- Career Coaching & Professional Development Support
- Employee Assistance Program

Whilst our customers are at the heart of everything we do at Ando, management of our markets and capacity is key to providing the highest level of offerings to the New Zealand market. In making the complex seem simple Ando is committed to continuing to exploring these opportunities and forging relationships and partnerships internationally to achieve results. This role will give you the opportunity to challenge and develop your experience to date, your leadership capabilities, and broaden your future in an environment that encourages success.

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