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Chat Support Officer

3 months ago


Dunedin, New Zealand Emc Full time

Job Description: EMC is seeking a Chat Support Officer to join our team in Dunedin, Otago, NZ. This is a remote part-time position at the Associate Level, requiring 2 years of experience in customer support or a related field. The ideal candidate will be resourceful and motivated, possessing strong decision-making skills and a cooperative attitude. Responsibilities:- Respond to customer inquiries via chat in a timely and professional manner- Provide product information, troubleshooting assistance, and technical support- Escalate complex issues to the appropriate team members for resolution- Maintain accurate records of customer interactions and transactions- Collaborate with other team members to ensure a seamless customer experience- Stay up-to-date on product knowledge and industry trends- Meet or exceed performance goals and KPIs set by management Requirements:- 2+ years of experience in customer support or a related field- Strong communication skills, both written and verbal- Proficiency in typing and multitasking- Ability to work independently and as part of a team- Familiarity with CRM software and chat support platforms- High school diploma or equivalent required Benefits:- Medical coverage- Training & professional development opportunities- Life insurance Working Environment:At EMC, we prioritize quality in all aspects of our work, products, and services. We strive to create a supportive and collaborative environment where all team members can excel and grow. Equal Opportunity Statement:EMC is an equal opportunity employer and is committed to diversity in the workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability. Deadline to Apply: ******** Join our team at EMC and help us provide top-notch chat support to our customers around the world. Apply todayHow to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.