Chat Support Associate

3 weeks ago

Dunedin, New Zealand Swipedon Full time

**Job Title:** Chat Support Associate **Company:** SwipedOn **Location:** Dunedin, Otago, NZ **Job Type:** Part-Time **Seniority Level:** Associate **Years of Experience Required:** 2 **Company Overview:** SwipedOn is a leading visitor management platform looking to reimagine the way businesses engage with their guests and visitors.
We pride ourselves on our innovative solutions and passionate team, striving to create an environment that cultivates creativity, responsibility, and growth.
We are excited to welcome a dynamic Chat Support Associate to our team in Dunedin.
**Job Overview:** As a Chat Support Associate at SwipedOn, you will be the first point of contact for our customers via live chat, providing exceptional support and guidance.
Your role is vital in ensuring customer satisfaction, answering inquiries, solving problems, and promoting our services.
This position requires a blend of creativity, teamwork, and energetic enthusiasm to ensure we deliver the best possible customer experience.
**Key Responsibilities:** - **Customer Interaction:** Manage live chat communications with customers, providing timely and informative responses to inquiries regarding our products and services.
- **Problem Solving:** Listen to customers' issues and identify solutions, ensuring resolution is achieved efficiently and effectively.
- **Product Knowledge:** Maintain up-to-date knowledge of SwipedOn's offerings to assist customers accurately and promote relevant features.
- **Documentation:** Record and log customer interactions and feedback in the appropriate systems, highlighting any recurring issues or suggestions for improvement.
- **Collaboration:** Work closely with other team members in the chat support and wider company to share insights, successes, and challenges to foster a team-oriented environment.
- **Feedback Utilization:** Provide regular feedback to the management team regarding customer challenges and suggest areas for product improvement or new features based on customer needs.
- **Engagement:** Be proactive in engaging customers to offer additional support and build lasting relationships, conveying a sense of passion for customer care.
- **Continuous Learning:** Participate in training sessions and workshops to develop skills and enhance service delivery continuously.
**Requirements:** - **Experience:** Minimum of 2 years of experience in a customer support or chat support role, preferably in a tech or software environment.
- **Education:** A high school diploma is required; a degree in Business Administration, Communications, or a related field is preferred.
- **Technical Skills:** Proficiency in using chat support tools and CRM systems; familiarity with troubleshooting techniques and software issues is a plus.
- **Personality Traits:** - Energetic: A lively disposition that contributes positively to team morale and customer interactions.
- Passionate: A genuine interest in helping customers and a drive to champion their needs.
- **Soft Skills:** - Creativity: Ability to think outside the box when addressing customer inquiries or challenges.
- Teamwork: A collaborative spirit, willing to support colleagues and work collectively towards shared goals.
**Working Environment:** At SwipedOn, we cultivate a sense of ownership and responsibility at every level.
We believe that every team member's contribution is vital to our success.
You'll work in a supportive environment that embraces innovation and embraces new ideas.
**Employee Benefits:** - Paid overtime to recognize the hard work and dedication of our employees.
- Free food on-site to keep you energized during your shifts.
- Remote work flexibility to balance your personal and professional life effectively.
**Deadline to Apply:** All applications must be submitted by **November 2, 2024**.
**Equal Opportunity Statement:** SwipedOn is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.
If you're an energetic and passionate individual looking to make a difference in customer support, we encourage you to apply and join our growing team at SwipedOnHow to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.

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