Food & Beverage Duty Manager

3 weeks ago

Queenstown, New Zealand Holiday Inn Express Full time

Holiday Inn Express – Queenstown, South Island Elevate Your Career with Us at Holiday Inn Express & Suites Queenstown At Holiday Inn Express & Suites, we're dedicated to providing smart, simple travel experiences. As part of our vibrant team, you'll be more than just a job title; you'll be an essential contributor to our mission of exceptional guest service. About Us: Holiday Inn Express & Suites Queenstown, one of the newest gems in Queenstown, offers an unparalleled location at the corner of Stanley and Sydney Streets, Queenstown 9300, New Zealand. Our 227-room, 4-star hotel is perfectly positioned to offer easy access to the city center, shopping, entertainment, outdoor activities, and popular ski destinations. Our modern rooms and suites cater to both business and leisure travelers, making us the smart choice for a memorable stay. Role Overview: We are seeking a Full-Time Food & Beverage Duty Manager. They will have responsibility for the Food and Beverage Operations and the conference and events space at the hotel. They will lead and direct the operations, ensuring quality service and standards are maintained to deliver a memorable guest experience, always following government regulations concerning health, safety, or other requirements. Reporting to the Assistant Hotel Manager, the Food & Beverage Duty Manager is responsible for leading by example and developing their service team as assets for the Food & Beverage and Conferencing areas. This role will be working on a 7-day, 24-hour roster, 30 hours per week minimum to a maximum of 55 hours per week. The hourly wage for this role is $29.66 - $31.61 per hour. Key Responsibilities: Operational Excellence: Perform and coordinate all food & beverage and conference and events duties as required. Supervise Food & Beverage team. Coordinate with the Maintenance team to ensure all areas are in working orders, and with the Housekeeping team to keep the premises immaculate. Training & Development: Assist in training the Food and Beverage team and influence them to deliver excellent service. Record Keeping: Maintain attendance records and help with roster creation. Guest Satisfaction: Assess customer satisfaction and implement improvements to enhance service quality. Problem Solving: Collaborate with teams across the hotel to find effective solutions. Safety Management: Enforce health and safety procedures, lead emergency procedures, and handle evacuations. Alcohol Service: Manage the service of alcohol in accordance with operational requirements. What We're Looking For: Experience: At least 1 year experience working as a Duty Manager or Conference and Events Coordinator or in similar roles. Skills: Professional and personable with a proactive, can-do attitude. Strong decision-making skills, excellent customer service, and effective communication are essential. Qualifications: Diploma in Hotel Management Liquor and have or be able to obtain a Liquor Licence Controller Qualification. Legal Requirements: Must meet the appropriate legal requirements to work in New Zealand. What We Offer: Career Growth: Opportunities for professional development and advancement within our dynamic team and global brand. Perks: Enjoy discounts on food & beverage and accommodation across our properties. Benefit from our supportive team environment and career development focus. Visa Support: This role is accredited for Employer Work Visa sponsorship, facilitating the application process for international candidates. Why Join Us? Holiday Inn Express & Suites Queenstown offers an exciting and rewarding environment where you can grow your career and be part of a renowned global brand. If you're ready to make a significant impact and be part of our dynamic team, we encourage you to apply. Apply now to embark on your journey with us At Pro-Invest Hotels, we celebrate diversity and inclusion, and our values of Trust, Transparency, Integrity, and Commitment guide everything we do. Join us in creating exceptional experiences for our guests and advancing your career in the hospitality industry. #J-18808-Ljbffr

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