Food & Beverage Supervisor

5 months ago

Queenstown, New Zealand SOFITEL Full time

**Company Description**
Be accountable on a shift basis for the operations of the outlet through effective people management. Support revenue initiatives and maintain cost controls whilst providing total customer satisfaction with all customer contact. This role is ‘hands on’, working as part of a team to provide efficient 5 star service

Demonstrate ‘ownership’ of the outlet through commitment to the following areas of responsibility.

Supervision support and ongoing training to employees to ensure standards and procedures are observed to provide a consistent, high level of service for all customer contact.

Supervision of the bar, restaurant, café, function and conference areas and activities.

Planning and organising special functions

Assisting Food and Beverage Manger in arranging the purchasing and pricing of goods according to budget

Assist the Restaurant Manager in maintaining records of stock levels and financial transactions

Ensuring dining facilities comply with health regulations and are clean, functional and of suitable appearance

Conferring with customers to assess their satisfaction with meals and service

Selecting, training and supervising waiting and kitchen staff

Taking reservations, greet guests and assist in taking orders

Provide food and beverage service to customers, maximising every opportunity to increase sales per person.

Liaise with kitchen staff in relation to ‘product’ for the outlet, ensuring that quality and quantities are maintained to required standards.

Observing liquor and other laws and regulations.

Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the hotel’s Food Safety Plan.

Liaise with Conferencing and Reservations for specialised catering as required.

Liaise with Restaurant Reservations as to upcoming bookings / time frames and maximum number of people at one period.

Input into development of the outlet.

Work with staff to minimise wastage and breakages.

Work cohesively as a team member.

Utilise forecasting spreadsheets relevant to the department.

Ensure efficient, friendly and professional food and beverage service is provided to all guests.

Provide for guests and patrons an experience and environment they feel meets their expectations.

Familiarise yourself with VIP and regular guests to ensure their requests and needs are met.

Set up systems to protect and maintain control of restaurant service equipment, correctly recording breakages and carry our regular stock takes.

Set up and maintain a weekly cleaning schedule for the restaurant to achieve the highest possible hygiene and cleaning standards.

Ensure all mis-en-place is completed prior to guests arriving.

Ensure staff is competent in dining menu and wine list knowledge and can maximise sales to guests.

Ensure guest billing is completed accurately following hotel procedure and that correct charges are posted.

Ensure all revenues for the day are accounted for with daily summary being completed to ‘balance’ daily activity.

Assessing and reviewing guest satisfaction through Voice of the Guest (Guest Book).

Assist guests with any queries regarding local tourism information, and arrange tours and transportation as required.

Perform any other duties within the employee’s range of competence as required by management.

**Person Specifications**

License Controller Qualification and Managers Certificate holder

Minimum 12 months experience in a similar supervisory role at luxury outlet.

Projects professional image at all times through personal presentation / interpersonal skills.

Desire and ability to train and develop staff.

Maintains awareness of industry trends in service, product and presentation.

Initiates contacts and establishes rapport easily.

Organises time and work efficiently.

Effective numeracy, verbal and written communication skills.

Appreciates and maintains an effective outlet for stress.

Willingness to work weekends and public holidays as part of the job role.

Has the aptitude and willingness to undertake further development with Sofitel.

Full Time. $29.18 - $30.66

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