Food and Beverage Duty Manager

4 weeks ago

Queenstown, New Zealand Hind Management Full time

**About The Role - Te mahi**

We are looking for individuals who are passionate about hospitality and have vast experience in supervising in restaurants. To be successful in this role you must have the maturity to manage a shift and lead a team by example.

Can work on a rotating roster. Weekend availability required.

This full-time permanent role (minimum 30 hours per week) is based at Sudima Queenstown Five Mile and the rate will be $28.00 - $30.00 per hour.

**Who We Are - Ko Wai Mātou**

Hind Management builds, operates and manages high-performing award-winning hotel, restaurant, bar and spa businesses. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously.

At Hind Management we believe 'We Are all Valued - He Kura te Tangata', our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. Our brand portfolio is one of the most accessible in New Zealand, which comes from our belief in empathy, understanding and accommodating differences.

Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too We’re looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that’s passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind.

**Responsibilities | Ngā haepapa**
- Supervise day to day operations of food and beverage shifts
- Conduct effective shift briefings ensuring all colleagues are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products, event schedule
- Use a leadership style that creates a positive environment where colleagues are motivated to deliver consistently high standards of service while also having fun on the job
- Supervise Cash handling and banking procedures
- Prepare daily banking, cash flow, and reports
- Provide details of any specials and upsell food and beverage options with guests
- Ensure any accidents, injuries or near misses are recorded and investigated promptly
- Know the menu options and be able to advise on suitable options for different dietary requirements
- Prepare hot and cold beverages including barista and alcoholic beverages
- Set up, arrange, clear and wipe down tables
- Ensure you deliver excellent guest service
- Provide support to those with accessibility needs or with children
- Follow up and resolve any guest complaints
- Work in all areas of Food & Beverage including conferencing
- Assist with the preparation of an outlet for service including cleaning and maintaining glassware, flatware and china for service
- Preparing waiter stations, buffet service, service equipment and materials
- Assisting with table preparation, set up and break down
- Planning menus in consultation with the Food and Beverage Manager
- Planning and organising special functions in consultation with the Conference Coordinator
- Arranging the purchasing and pricing of goods according to budget
- Maintaining records of stock levels and financial transactions
- Ensuring dining facilities comply with health regulations and are clean, functional and of suitable appearance
- Selecting, training and supervising the restaurant and bar team
- Take reservations, greet guests and assist in taking orders

**Requirements**:

- Must hold valid GM License and LCQ
- Work as a team to ensure exceptional service and dining experiences
- Ability to remain calm under pressure, willing to go the extra mile to ensure guests make the most of their day
- Outstanding communication and customer service skills, with good attention to detail
- Have the desire to learn and grow your hospitality career
- Bar and barista experience
- Flexibility to work outside normal hours as required. (which may include early morning starts, late finishes, weekends and public holidays)
- Can work on a rotating roster
- NZQF Level 2 or 3 qualification (ANZSCO Skill Level 2)
OR least three years of relevant experience may substitute for the formal qualifications listed above.

**Benefits**

**He kura te tangata - We are all valued
**As an employer of choice,** we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too
- Discounts at our hotels, restaurants and spas across our network
- Staff, family and friends rates at our hotels
- Free onsite parking
- Excellent reward & recognition events
- Service and anniversary gifts and benefits
- Wellbeing programme including Health insurance discounts
- Paid

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