Customer Care Specialist

4 weeks ago

Wellington, New Zealand Mitre 10 (New Zealand) Limited Full time

We think you would look great in Orange Mitre 10 MEGA Whangarei is locally owned and has a fantastic team culture. Our vision is to provide outstanding customer service, great quality products, and the best value and expertise to enable our customers to have a great DIY experience. This is your chance to work in a "big box" format store and be part of a passionate and committed team.Job Details: As a demanding role that reaches all corners of the business, your days will be spent dealing with customer and staff enquiries, telephone calls, hire purchase finance, product location, special orders, returns/refunds, repairs, checkout sales, daily banking, and all the other 'one-off' situations that arise on a day-to-day basis. The Customer Care team delivers the first and last impression of our business, and the person we seek for this area must have the ability to remain cool under pressure and be able to think on their feet. This is a permanent position (32-40hrs per week) that requires availability for at least one day on the weekend. We are looking for a high-energy individual who is a customer service superstar.To be successful you must have:a passion for providing excellent customer service;be a detail-minded self-starter;be able to multi-task, problem-solve, and have the ability to follow through and follow up situations in a timely manner;experience in conflict resolution and confidence to make decisions as required;good peripheral vision to ensure queues are kept to a minimum and all customers are attended to;experience working with a POS system and hire purchase portals such as GE Finance and Qcard (specific training given);a can-do attitude, action-oriented person with a high level of accuracy and attention to detail;computer savvy and organised;2-3 years experience working on a front-facing customer services desk would be advantageous.What we offer:Gain experience in a dynamic and growing company;A fantastic team culture and environment;Great team purchasing discounts;Ongoing training through eLearning support.Ideally, you will be experienced in a similar front-facing customer service desk position in a big box retail environment. If this position sounds like you, then we want to hear from you Applicants must have NZ residency or a valid NZ work visa.
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