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Call Center Manager

1 month ago

Auckland, New Zealand Montoux Full time

Montoux, a leading provider of actuarial modeling software, is seeking a confident and motivated Call Center Manager to join our team on a part-time basis. This position offers the flexibility of remote work in Wellington, New Zealand.As a Call Center Manager at Montoux, you will be responsible for overseeing a team of remote call center agents, ensuring that they provide exceptional customer service and meet performance targets. Your responsibilities will include developing and implementing call center strategies, monitoring and analyzing call center performance metrics, conducting training sessions for call center agents, and resolving customer escalations.The ideal candidate will have at least 5 years of experience in a call center or customer service management role, with a proven track record of driving team performance and exceeding KPIs. You should possess strong communication skills, be able to think creatively in problem-solving situations, and have the ability to deliver engaging presentations.In addition to the required experience and skills, we are looking for a candidate who thrives in a fast-paced environment and is committed to continuously learning and adapting to stay ahead in a rapidly changing world. A gym membership, company transportation, and paid sick leave are just a few of the benefits you can expect when joining Montoux.At Montoux, we are committed to providing equal employment opportunities for all individuals, regardless of race, gender, age, religion, or disability. We encourage all qualified candidates to apply by the deadline on July 29, 2024.If you are a confident and motivated individual with a passion for customer service, we invite you to apply for the Call Center Manager position at Montoux. Join us in revolutionizing the insurance industry through innovative technology and exceptional service.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.#J-18808-Ljbffr