Chat Support Officer

3 weeks ago

Dunedin, New Zealand Kroger Full time

Job Description:Kroger is seeking a motivated and resilient Chat Support Officer to join our team in Dunedin, Otago, NZ. As a part-time Associate Level position, the Chat Support Officer will be responsible for providing exceptional customer service through online chat support. The ideal candidate will have at least 3 years of experience in a customer service role and possess strong planning and analysis skills.Responsibilities:- Respond to customer inquiries and provide support through online chat- Resolve customer issues in a timely and professional manner- Identify and escalate priority issues to the appropriate department- Maintain accurate records of customer interactions and transactions- Collaborate with team members to ensure a seamless customer experience- Stay up-to-date on product knowledge and company policies- Meet and exceed performance targets for customer satisfaction and response timesRequirements:- 3 years of experience in a customer service role- Motivated and resilient personality traits- Strong planning and analysis skills- Excellent communication and interpersonal skills- Ability to multitask and prioritize in a fast-paced environment- Proficiency in computer systems and online chat platformsBenefits:- Vision insurance- Travel & spending expenses- Parental leaveWorking Environment:At Kroger, we focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing top-notch customer service and creating positive interactions with every customer.Deadline to Apply:September 6, 2024Equal Opportunity Statement:Kroger is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.

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