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Web Chat Assistant

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Job Description: Exelon is seeking a reliable and driven Web Chat Assistant to join our team in Dunedin, Otago, NZ. This part-time position at the Associate Level requires a minimum of 4 years of experience in a similar role. As a Web Chat Assistant, you will be responsible for providing excellent customer service through online chat support. Responsibilities:- Engage with customers through web chat to provide assistance and answer inquiries- Resolve customer issues in a timely and professional manner- Utilize decision-making skills to provide accurate information and solutions- Maintain a high level of communication with customers to ensure satisfaction- Collaborate with team members to improve processes and enhance customer experience- Uphold high standards of excellence in all interactions with customers Requirements:- 4 years of experience in a customer service or web chat support role- Strong communication skills and the ability to make decisions under pressure- Reliable and driven personality traits- Ability to work independently and as part of a team- Proficiency in using web chat software and other customer service tools Benefits:- Gym membership- Paid Time Off (PTO)- Dental insurance Working Environment:At Exelon, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing top-notch customer service and creating a positive work environment for all employees. Deadline to Apply: September 2, 2024 Equal Opportunity Statement:Exelon is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, gender, religion, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.