Customer Care Specialist

1 week ago


Dunedin, New Zealand Icebreaker Full time

Job Description: Icebreaker is seeking a part-time Customer Care Specialist to join our team in Dunedin, Otago, NZ. As an Associate Level position, we are looking for someone with at least 4 years of experience in customer service. The ideal candidate will be independent, hardworking, have excellent presentation skills, and possess a keen attention to detail. Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide product information, resolve customer complaints, and process orders - Maintain accurate customer records and update information as needed - Collaborate with other departments to ensure customer satisfaction - Assist with special projects and initiatives as assigned Requirements: - 4 years of experience in customer service - Independent and hardworking - Excellent presentation skills - Attention to detail - Strong communication and problem-solving skills - Ability to work in a fast-paced environment - Proficiency in Microsoft Office and CRM software Benefits: - Free food - Retirement plan - Company transportation Working Environment: At Icebreaker, we strive to inject a sense of joy and vibrancy into the work environment. We believe in fostering a positive and inclusive workplace where employees feel valued and motivated to succeed. Deadline to Apply: September 6, 2024 Equal Opportunity Statement: Icebreaker is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.



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