Customer Experience Analyst

3 weeks ago

Auckland, New Zealand Sky Tv Full time

KO WAI MATOU?I ABOUT SKY

Hey there, entertainment enthusiast If you've ever dreamt of being at the heart of captivating content and redefining TV experiences, Sky NZ is your backstage pass. We're more than just television – we're shaping how Kiwis connect with entertainment. From adrenaline-pumping sports to binge-worthy shows that keep you glued to the screen, we're leaders in delivering top-tier content right to you, wherever you are. 

At Sky, your ideas don't just sit on the sidelines – they're brought to life. Here, you're more than a viewer; you are part of a team that creates, innovates, and reimagines the future of entertainment. Welcome to a place where your passion for storytelling and customer experience makes a real impact.

TE TURANGA I THE ROLE:  As our Customer Experience Specialist, you'll be the voice and champion of our customers, ensuring their journey with Sky is nothing short of exceptional. Your mission? To create and optimise seamless, meaningful interactions that keep our customers at the heart of everything we do. From Sky Box to Neon, Sky Broadband, and Sky Sport Now, you'll help bring their voices into the conversation.

In this role, you will: Support and evolve the 'Voice of the Customer' program across Sky's brands. Leverage and analyse data sets to uncover meaningful insights, challenge existing assumptions and advocate for customer-first strategies. Craft and refine customer interactions that enhance every step of their journey, across digital and physical touchpoints. Care deeply about inclusivity and ensuring that every customer's journey with Sky is seamless, accessible, and reflective of Aotearoa's diverse communities. Collaborate with cross-functional teams to bring a diverse range of ideas and perspectives to the table. Develop customer journey maps, user flows, storyboards, mock-ups, and prototypes for key initiatives. Partner closely with UX leads and product teams to weave customer experience into product and service development. Communicate CX design and insights creatively and clearly to stakeholders, helping them see what's possible. NGA PUKENGA ME NGA WHEAKO I- WHAT YOU WILL BRING?  At Sky, passion drives everything we do, and we're looking for someone who shares that enthusiasm. You'll not only bring your skills and expertise, but also your dedication to creating memorable experiences for our customers. You'll thrive in a collaborative environment, contributing fresh ideas and energy, with a knack for building strong, authentic relationships. You're not just here to be part of the team – you're here to elevate it, ready to make a genuine impact

READY TO JOIN THE SKY CREW? If you're excited about shaping the future of entertainment and delivering a customer experience that's second to none, we'd love to hear from you. When you join us, you'll be stepping into a world where your ideas matter, where innovation is celebrated, and where your passion for creating extraordinary customer journeys can shine. You'll have the chance to:

Make a real impact by shaping how Kiwis engage with our iconic entertainment brands. Grow your career in a dynamic industry, with opportunities to learn from some of the best minds in media and customer experience. Be part of something bigger – a team that's reimagining the future of entertainment and putting customers at the heart of every decision. Apply now and bring your passion, creativity, and customer-first mindset to Sky

  • Customer Experience Analyst

    3 weeks ago

    Auckland, New Zealand Sky Tv Full time

    KO WAI MATOU?I ABOUT SKY Hey there, entertainment enthusiast! If you've ever dreamt of being at the heart of captivating content and redefining TV experiences, Sky NZ is your backstage pass. We're more than just television – we're shaping how Kiwis connect with entertainment. From adrenaline-pumping sports to binge-worthy shows that keep you glued to the...

  • Customer Engagement Analyst

    2 months ago

    Auckland City, New Zealand BNZ Full time

    **Ko mātou tēnei | This is Us** This is an opportunity for you to join our Data, Digital & Analytics Domain as a** Customer Engagement Analyst.** We are looking for colleagues who are excited by big challenges and delivering brilliant outcomes for customers. This role requires a lot of problem solving & structure but in return you will be part of...

  • User Experience Analyst

    2 months ago

    Auckland City, New Zealand Visa Full time

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Customer Data Analyst

    1 month ago

    Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport (AT) is on a mission to transform Auckland into a vibrant city that moves, so that Aucklanders can connect with the people and places they love. Be part of Auckland's exciting future and development. From transport infrastructure to customer-focused solutions, we're creating seamless journeys across our city that enable businesses and...

  • Customer Data Analyst

    5 months ago

    Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will...

  • Consumer Experience Analyst Auckland, New Zealand

    5 months ago

    Auckland City, New Zealand Philip Morris International Full time

    Are you ready to #MakeHistory? At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re in the process of transforming our business and introducing products to work towards a smoke-free future. With huge change, comes huge opportunity. So, if you are the chosen one, you’ll enjoy the freedom to dream up and deliver better,...

  • Experience Design Analyst

    5 months ago

    Auckland City, New Zealand Vector NZ Full time

    Experience Design Analyst (12-month fixed term contract) - Full-time - Engagement type: Fixed Term - Employee - Department: Experience Design Practice **About Us** Vector is a dynamic organisation in transition, leading in a sector that is undergoing massive transformation, working on critical projects that are global in reach. We operate a range of...

  • Senior Intelligence Analyst

    3 months ago

    Auckland City, New Zealand New Zealand Customs Service Full time

    **Intelligence Analyst SCO G2 - Offshore Disruption Intelligence team** **_ Be part of our intelligence hub, identifying risks to our border and help stop threats from reaching our shores._** We are seeking a highly motivated officer to join the Offshore Disruption Intelligence team within the Intelligence, Investigations and Enforcement (II&E) Group. You...

  • Senior Analyst

    5 months ago

    Auckland City, New Zealand FCB Full time

    Location: Auckland - Employment type: Full time - Full service advertising agency - Flexible working environment - Benefits More details **FCB - Senior Analyst Marketing and Customer** **FCB Aotearoa, Auckland Office** **Opportunity** This is a rare and exciting opportunity to join FCB as Senior Analyst Marketing and Customer. This role is unique in that...

  • Senior Intelligence Analyst

    3 months ago

    Auckland City, New Zealand New Zealand Government Full time

    Intelligence Analyst SCO G2 - Offshore Disruption Intelligence team Be part of our intelligence hub, identifying risks to our border and help stop threats from reaching our shores. We are seeking a highly motivated officer to join the Offshore Disruption Intelligence team within the Intelligence, Investigations and Enforcement (II&E) Group. You will have...

  • Intelligence Analyst

    1 month ago

    Auckland City, New Zealand New Zealand Customs Service Full time

    **Intelligence Analyst SCO G1 - Offshore Disruption and Proactive Intelligence team** **_ Be part of our intelligence hub, identifying risks to our border - and help stop threats from reaching our shores._** We are seeking a highly motivated officer to join the Offshore Disruption and Proactive Intelligence team within the Intelligence, Investigations and...

  • Customer Compliance Analyst

    5 months ago

    Auckland City, New Zealand SkyCity Entertainment Group Full time

    Are you an inquisitive and detail-oriented professional with a passion for delivering high quality work? If so, we have an exciting opportunity for you to become a crucial part of our team as a Customer Compliance Analyst. We are a highly-regulated and compliant business with a focus on providing exceptional service to our VIP patrons. As a key player in...

  • Policy Analysts and Senior Policy Analysts

    2 months ago

    Auckland City, New Zealand New Zealand Customs Service Full time

    **An opportunity is available for Policy Analysts / Senior Policy Analysts to join the International team at Customs.** The New Zealand Customs Service (Customs) is responsible for facilitating the legitimate movement of people and goods across the border, supporting trade, managing border risks and collecting customs and excise revenue on behalf of the...

  • Customer Care Analyst

    5 months ago

    Auckland City, New Zealand Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Customer Care Analyst

    5 months ago

    Auckland City, New Zealand Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Intelligence Analyst

    1 month ago

    Auckland City, New Zealand New Zealand Government Full time

    Intelligence Analyst SCO G1 - Offshore Disruption and Proactive Intelligence team Be part of our intelligence hub, identifying risks to our border - and help stop threats from reaching our shores. We are seeking a highly motivated officer to join the Offshore Disruption and Proactive Intelligence team within the Intelligence, Investigations and Enforcement...

  • Experience Design Analyst

    5 months ago

    Auckland City, New Zealand Vector Limited Full time

    **Job Description** About Us** Vector is a dynamic organisation in transition, leading in a sector that is undergoing massive transformation, working on critical projects that are global in reach. We operate a range of innovative businesses delivering energy and communication services to more than 600,000 homes and commercial customers across Aotearoa. We...

  • Associate Kyc Analyst

    2 weeks ago

    Auckland, New Zealand Asb Bank Full time

    Associate KYC Analyst - Ongoing Customer VerificationAt ASB, we work together to strengthen the ways we protect our customers, our business and the New Zealand economy against financial crime.At ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plans for their...

  • Statistical Analyst

    3 weeks ago

    Auckland, New Zealand Reserve Bank Of New Zealand Full time

    Reserve Bank of New Zealand – Auckland, North IslandStatistical Analyst - Data Development - Data, Statistics and AnalyticsDevelop surveys and data collections to generate insights about New Zealand's economy and financial systemWork closely with customers and data suppliers to meet emerging needsUtilise this opportunity to apply your data knowledge and...

  • Kyc Analyst

    1 day ago

    Auckland, New Zealand Trade Assist Full time

    Compliance & Risk (Banking & Financial Services)Contract/TempAbout Us:At Trade Assist, we thrive on collaboration and innovation, and we are delighted to work alongside Emagine, a global consultancy that brings cutting-edge solutions to the financial services sector. Partnering with Trade Assist, a leader in connecting skilled professionals across...