Customer Engagement Analyst
1 week ago
**Ko mātou tēnei | This is Us**
This is an opportunity for you to join our Data, Digital & Analytics Domain as a** Customer Engagement Analyst.**
We are looking for colleagues who are excited by big challenges and delivering brilliant outcomes for customers. This role requires a lot of problem solving & structure but in return you will be part of building a world leading capability for customer engagement.
This is an **Auckland **based role, the team office anchor day is **Wednesday,** and then either a Monday/Friday & another day of your choice.
**Mō te Tūranga | About the Role**
We sat down with our General Manager Customer Engagement, who let us know the following about the role:
**What is the team culture and environment like?**
The team is supportive and open, working collaboratively to create an environment where we can continually develop. The diversity of the team allows us to bring our own experiences and strengths together to ensure we are consistently highly performing.
Implementing an advanced customer decision engine and 1-1 communications to enable data-driven customer engagement orchestrated across channels.
**What are 5 day to day tasks the person in this role will complete?**
- Help business stakeholders determine the potential value associated with Next Best Conversation or Campaign.
- Providing guidance and consultancy to business stakeholders, accelerating or modifying requests to keep them aligned with governance or execution mandates.
- Translate business ideas and concepts into well-specified requirements for NBCs and Campaigns using a brief including metrics for follow up.
- Conduct data exploration to assess data sources and availability.
- Estimate target group size and results.
**What is your management style?**
I like to promote an open, supportive, and collaborative culture. I place a lot of trust in the team, but I am always there to support when needed.
Great relationships with your stakeholders and colleagues. An excellent knowledge of the data available in your area. A strong portfolio of communications implemented and delivering brilliant outcomes for customers.
**What attributes will this person display in order to be successful in this role?**
- 2+ years' experience in a data-driven marketing comms role or similar
- Proven campaign management, business analyst or data analysis experience
- Strong stakeholder management
- Strong interpersonal and communication skills
- Ability to manage multiple activities, priorities, and conflicting deadlines
- Experience in agile ways of working
**Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand
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