Customer Compliance Analyst

2 weeks ago


Auckland City, New Zealand SkyCity Entertainment Group Full time

Are you an inquisitive and detail-oriented professional with a passion for delivering high quality work? If so, we have an exciting opportunity for you to become a crucial part of our team as a Customer Compliance Analyst.

We are a highly-regulated and compliant business with a focus on providing exceptional service to our VIP patrons. As a key player in the team, you will manage the on-boarding process of these esteemed customers, conducting checks and screening under our compliance framework. Key responsibilities will include:

- Conducting thorough screenings of Premium and VIP patrons.
- Providing guidance to the business in accordance to internal and external policies, always ensuring compliance.
- Delivering outstanding service to internal stakeholders with a customer centric approach, whilst ensuring compliance.
- Handling last-minute requests with ease and efficiency.
- Working closely with the Sales and Operations teams, business leaders,SkyCity Financial Crime and Host Responsibility teams to achieve best results.
- Upholding a strong commitment to following procedures while maintaining a pragmatic approach and the ability to challenge when necessary.
- Demonstrating excellent verbal and written communication skills to liaise effectively with team members and customers.

**You**:
We'd love it if you could bring the following to the role:

- Strong attention to detail and good investigative skills.
- Curiosity and eagerness to learn quickly in a fast-paced environment.
- Excellent verbal and written communication skills.
- Competent PC skills, particularly Microsoft Office.
- Confidence in dealing with challenging situations and finding practical solutions.
- Ability to work effectively in a small, close-knit, and motivated team.

**To get you across the line**:
The role is primarily based during standard business hours Monday to Friday, but due to the nature of the role and the size of the team, you may be required to rotate and cover weekends. Flexible working is an option.

**The Perks**:
Join an excellent team culture that values collaboration and mutual support and work alongside an energetic and inspiring manager who fosters growth and development. you'll also enjoy:

- Fully subsidised health insurance
- Meals from $2.50 in our awesome staff cafeteria
- Flexible working
- Discounted city car parking
- Free entry to the Sky Tower whenever you like
- Discounts across site in our hotels & restaurants
- Real career opportunity in an inclusive and supportive organisation.

If you are ready to take on this exciting challenge and have the skills to thrive in our dynamic and compliant environment, we would love to hear from you

The career opportunities we have at SkyCity are so diverse, and so are we. We don't just accept differences, we celebrate and support them. We recruit based on capability and performance - regardless of gender, gender identity or expression, race, national origin, age, educational background, disability or religious beliefs.


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