Click & Collect Coordinator
1 week ago
As we prepare to move to a single operator model for the Duty-Free Operations at Auckland Airport, we are looking to bolster our teams with likeminded professionals with an interest in growing their career with a global leader, with a local heartbeat.
To support operations, we are seeking an enthusiastic individual to join our team in a permanent full-time role as our **Click & Collect Coordinator**.
In this role, you will be expected to provide a premium service to our customers collecting their pre-orders, purchased either in-store or on-line, in both a friendly and exceptionally efficient manner.
**Duties will also include**:
- Reporting all errors and any issues to the relevant departments within the business
- Ensuring “re-packs” are treated with utmost urgency
- Record any packing errors on a daily basis
- Previous experience in a fast-paced retail environment
- Exceptional customer service skills with an emphasis on sales
- Strong interpersonal skills, verbal/written communication
- Strong computer literacy skills
- Ability to use initiative and problem solving skills
- Ability to follow processes and attention to detail
- Availability to work rotating roster incorporating early starts, late finishes and weekends
- Experience in parcel delivery or retail / on-line shopping distribution would be a huge plus
**What’s in it for you?**
- 20% staff discount across our pacific store network
- Ongoing training and career development opportunities
- Free on-site parking
- Paid wellbeing and volunteer day leave
- Fantastic referral program
**Lagardère AWPL is the Pacific region's largest and most experienced Travel Retail operator**. We are globally enabled through the backing of Lagardère Travel Retail, and our passionate teams across Australia, New Zealand and Noumea are empowered to execute locally for our customers and landlord partners. Lagardère AWPL operates over 150 stores, and we are the only operator in the region able to offer our customers and partners unique experiences across four distinct business lines; Travel Essentials, Speciality, Duty Free & Luxury and Food Service.
Our friendly teams are committed, enthusiastic and share a passion for delivering unparalleled customer service in retail & hospitality driven by our core values of **Excellence | Adventure | Respect**.
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