Technical Support Engineer
21 hours ago
**About the business**
VetPartners is a leading operator of Veterinary Clinics in Australia, New Zealand & Singapore, with a diverse IT environment across 270+ locations (with 50+ of those locations in New Zealand).
VetPartners operate an independent "Join Us. Stay You." model, providing clinics with a high level of autonomy at site level. Our aim is to be an employer and operator of choice in the Australian, New Zealand and Singaporean markets and are actively developing a culture and purpose to achieve these aims.
**About the role**
We are looking for an experienced Level 2 Technical Support Engineer, with extensive knowledge around Cloud and On-Premise Technologies, to join our friendly and professional team.
Based in Ponsonby, and reporting to the Help Desk Manager, this person serves as a point of contact with internal clients in order to solve incidents and action requests.
You will be the primary support engineer in New Zealand, so the ability to work both independently and as part of a remote team is imperative. You must be passionate about customer service, and enjoy being part of a high performance team.
You will also maintain strong relationships with a range of stakeholders including local and remote users, senior management, and external providers/third-party vendors.
If you are switched on and have proven success in a similar role, you want to feel valued as you work with a supportive and encouraging leadership team, and your knowledge aligns with the required core responsibilities and technical skills, we welcome your interest.
**Duties and Responsibilities**
You will also be responsible for the occasional onsite work that needs to be performed within the greater Auckland area, as well as coordinating local onsite agents for other NZ locations.
You will be an initial point of contact as well as an escalation point for technical problems, perform troubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams. This also includes the setup, installation, and configuration of server and networking hardware and software.
You will be responsible for assisting all customers with their questions about any of our supported software and computing platforms to the best of your ability, in a professional and courteous manner.
**Skills and experience**
**Essential**
- 3+ Years' Experience an IT Support Role
- Extensive experience with Microsoft 365 products
- Microsoft Windows Desktop & Server
- Microsoft Active Directory
- Extensive networking knowledge
- Telephony (on-premise and hosted)
- Service ticket systems and handling
- The ability to communicate fluently in both oral and written form
- The ability to mentor team members and collaborate with peers
- Strong attention to detail and excellent customer service orientation
- Permanent right to work in New Zealand
**Preferred**
- Microsoft Associate/Expert Certification (MCSA/MSCE)
- ITIL Foundation Certification
- Working knowledge of Project Management principles
- Previous experience at a Managed Service Provider would be highly regarded
-
Technical Service Engineer
6 days ago
Auckland City, New Zealand Technical Recruitment Solutions Full timeJoin a provider of medical and scientific equipment as a self-driven Service Engineer, with opportunities to learn and develop. - Continuous learning and development - Largely scheduled work so some flexibility in hours - Variety in work - no two days the same **The Company** My client is a distribution company for medical and scientific industries across...
-
Stormwater Engineer
2 months ago
Auckland, New Zealand Construction & Technical Recruitment Full timeStormwater Engineer - Technical DirectorJoin a Leading Consultancy Driving a Range of Major New ProjectsOur client, a renowned multi-disciplinary consultancy, has secured a landmark package of projects and is expanding their team. This is your chance to make a significant impact on high-profile projects, with opportunities for career progression and...
-
Stormwater Engineer
2 months ago
Auckland, New Zealand Construction & Technical Recruitment Full timeStormwater Engineer - Technical Director Join a Leading Consultancy Driving a Range of Major New Projects Our client, a renowned multi-disciplinary consultancy, has secured a landmark package of projects and is expanding their team. This is your chance to make a significant impact on high-profile projects, with opportunities for career progression and...
-
Stormwater Engineer
2 months ago
Auckland, New Zealand Construction And Technical Recruitment Full timeOur client, a multi-disciplinary consultancy is expanding their infrastructure team, offering a wealth of projects.Join a Leading Consultancy Driving a range of Major New ProjectsOur client, a renowned multi-disciplinary consultancy, has secured a landmark package of projects and is expanding their team. This is your chance to make a significant impact on...
-
Technical Support Engineer
7 months ago
Auckland City, New Zealand Red Hat Software Full timeAbout the job: The Red Hat Enhanced Solution Support (ESS) team is looking for a Technical Support Engineer to join us in New Zealand. In this role, you will troubleshoot and resolve customer technical issues through a web portal and over the phone to provide production technical support for hybrid cloud solutions, mainly Red Hat OpenShift Container...
-
Stormwater Engineer
2 months ago
Auckland, New Zealand Construction and Technical Recruitment Full timeOur client, a multi-disciplinary consultancy is expanding their infrastructure team, offering a wealth of projects. Join a Leading Consultancy Driving a range of Major New Projects Our client, a renowned multi-disciplinary consultancy, has secured a landmark package of projects and is expanding their team. This is your chance to make a significant impact on...
-
Design & Sales Support Engineer
7 months ago
Auckland City, New Zealand Technical Recruitment Solutions Full timeOur client is a leading Australasian door solution design and manufacture company. With New Zealand and overseas locations, their products are household names throughout New Zealand and internationally. With growth and expansion, and future succession planning, comes the need for additional people and we are looking for a **Design and Sales Support...
-
Technical Support Engineer
7 months ago
Auckland City, New Zealand Temperzone Full timeCompany Description NZ owned and operated, Temperzone is a leading manufacturer, distributor of innovative air conditioning and ventilation products throughout Australasia, Southeast Asia, and China. We are also the exclusive distributor of Hitachi Cooling & Heating products within Australia and New Zealand. We have evolved through an ongoing commitment to...
-
IT Technical Support Engineer
2 weeks ago
Auckland City, New Zealand DDS IT Full time**Introduction**: Are you looking for your next IT role where you can make a huge impact and work for the best Enterprise clients? Make your mark on this rare opportunity! Join a high performing team Remote first Workplace Great company culture About DDS IT Our culture starts and ends with our people. We are a successful IT Services business with an eye...
-
Technical Support Engineer
7 months ago
Auckland City, New Zealand Red Hat, Inc. Full timeThe Red Hat Enhanced Solution Support (ESS) team is looking for an OpenStack Technical Support Engineer to join us in New Zealand. In this role, you will troubleshoot and resolve customer technical issues through a web portal and over the phone to provide production technical support for hybrid cloud solutions, mainly Red Hat OpenStack Platform. You will...
-
Design & Sales Support Engineer
7 months ago
Auckland City, New Zealand Technical Recruitment Solutions Full timeOur client is a leading Australasian door solution design and manufacture company. With New Zealand and overseas locations, their products are household names throughout New Zealand and internationally. With growth and expansion, and future succession planning, comes the need for additional people and we are looking for a **Design and Sales Support...
-
Technical Support Engineer
20 hours ago
Auckland, New Zealand Trafalgar Fire Ltd TA Ryanfire Products Full timeWe are looking for an enthusiastic and driven engineer who is willing to work as part of our engineering team to provide additional technical resources to a growing, New Zealand run supplier and manufacturer of passive fire protection systems.The role is being advertised both for graduate level engineers and/or engineers with some years of general...
-
Automation Engineering Manager
7 months ago
Auckland City, New Zealand Technical Recruitment Solutions Full timeRare Systems Integrator Engineering Manager opportunity if you are familiar with Industrial Automation Engineering and control systems. **Manage & Support Automation Engineers** **Auckland Based** **Long term Career role** **The Company** Well-established and growing Automation Systems Integration and Engineering company who specialise in delivering...
-
Technical Sales Engineer
21 hours ago
Auckland City, New Zealand Technical Recruitment Solutions Full timeSupportive and engaging team - Balance of office and site-based work - Suit enthusiastic technical problem solver **The Company**: For almost a century, Panasonic’s continuous technological innovation and wide-range of revolutionary products have delighted customers and businesses in New Zealand and abroad. They understand how products can impact...
-
Engineer Ii-technical Support
2 weeks ago
Wellington City, New Zealand Microchip Technology Full timeAre you looking for a unique opportunity to be a part of something great? Want to join a 20,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We...
-
Technical Support Engineer
2 weeks ago
Wellington City, New Zealand HAYS Full timePermanent technical support engineer for Porirua based IT service provider. **Your new company** *** This well established Porirua based IT services provider supports a wide range of businesses within the greater Wellington area. They specialise in providing expertise in cloud computing, VOIP solutions, and ongoing IT support. **Your new role** *** **What...
-
Engineering Manager
2 weeks ago
Auckland City, New Zealand Technical Recruitment Solutions Full time**Engineering Consultancy - Heavy Industrial - Diverse Sector Projects** A rare senior opportunity to join a large and successful engineering / project deliver organisation within New Zealand. As a specialised engineering services provider, their services include; concept and feasibility studies through to detailed engineering design, construction,...
-
Project Engineer
7 months ago
Auckland City, New Zealand Technical Recruitment Solutions Full timeDesign & Engineering Management - Design & Build Project - Boutique business with a close knit team This is a great career opportunity for a motivated and professional engineer or construction professional to join a boutique and expanding specialist construction business. This business enjoys long term client relationships through their innovative and value...
-
Intermediate Geotechnical Engineer
2 weeks ago
Auckland City, New Zealand Construction and Technical Recruitment Full timeAbility to Work from Home, health insurance, life insurance - Cutting edge technology, personal development support & extensive A+benefits - Salaries ranging from $87K to $113K, extra leave, gym, laptop, phone Intermediate Geotechnical Engineer and Engineering Geologist Are you an intermediate Geotechnical Engineer or Engineering Geologist looking for...
-
Level 2 Technical Support Engineer
4 days ago
Auckland City, New Zealand HEB Construction Full time**The role**: Based in Wiri, Auckland, you will provide remote and face-to-face technical support to users of IT supported products ensuring technical queries are escalated to Level 3 Technical Support Engineers as necessary. You will maintain detailed records of all issues as well as install and carry out routine maintenance of datacentre equipment and...