Level 2 Technical Support Engineer
4 days ago
**The role**:
Based in Wiri, Auckland, you will provide remote and face-to-face technical support to users of IT supported products ensuring technical queries are escalated to Level 3 Technical Support Engineers as necessary. You will maintain detailed records of all issues as well as install and carry out routine maintenance of datacentre equipment and cabling while always having an eye out for opportunities to continuously improve procedures and documentation.
- 3 or more years' experience in IT operations, service and support
- Demonstrate strong technical knowledge and experience with the configuration, setup and maintenance of desktops and laptops
- Technical knowledge and experience in troubleshooting server, desktop and laptop issues
- Expertise in Windows Operating Systems
- Expertise supporting Microsoft Azure AD & Microsoft Intune
- Knowledge of relevant industry practice
- Excellent analytical and problem-solving skills
- Ability to effectively interpret and relate IT issues to our wider business perspective
- Ability to meet deadlines
- Ability to travel as required
**About HEB**:
***
HEB Construction is a dynamic and innovative leader in New Zealand Infrastructure. Our scope of work ranges from road construction and maintenance through to earthworks, drainage, subdivisions and bridges, all the way through to major projects of national significance.
Part of the Vinci Construction International Network, we combine the best of local and international expertise, and have created a high-performing culture where our people thrive.
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