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Senior Claims Consultant

5 months ago

Auckland City, New Zealand TOWER Insurance Full time

**Tower is recruiting for 4 Senior Claims Consultants**:

- ** 6-month fixed-term opportunity**:

- ** Event response to support our clients across Aotearoa.**

**What will you be doing?**

Tower is currently recruiting for 4 x Senior Claims Consultants to join our Claims function to assist our customers as quickly as possible with their insurance claims.

You can expect to be involved across a variety of areas including:

- Liaising with customers and consultants to promptly resolve their claims and complaints in accordance with the wording and company's policies and procedures.
- Responding to customer requests by promptly attending to their individual needs
- Ensuring that claims are settled in accordance with the policy wording, company's agreed policies, and procedures.
- Provide coaching and feedback to the claims team to ensure high-performance levels are achieved.

In a 37.5 hour working week you would be placed on a set shift, 7.5 hours per day Monday-Friday between 8am and 5:30pm. You may also be working on a roster to accommodate the extended hours of operation which are: Monday - Friday from 5:30-6:30pm and Saturday 9am - 5pm (including public holidays).

**What you'll need**
- Insurance industry knowledge
- Claims management experience
- Product knowledge in fire and general insurance
- Customer service experience
- Demonstrated experience working as part of a team to achieve common goals
- Excellent communication - both written and verbal

**What we'll bring to the table**

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

**Highlights include**:

- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing before you get sick
- Positive, inclusive team environment where we welcome individuality and celebrate diversity
- Flexible work arrangements embracing a healthy work/life balance
- Ongoing learning and development opportunities

**Why you'll love working with Tower**

At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a uniquely Kiwi and Pacific insurer operating for almost 150 years, with roots all the way back to Dunedin, we embrace and encourage our people to bring their whole selves to work.

We celebrate all ages, genders, sexual orientations, races, religions, and anything else that helps to make our people special. We are proud holders of the Rainbow Tick which is an important symbol for us.