Project Assistant
4 days ago
Construction and the delivery of its projects is a step towards a better future for Auckland. A foundation for future growth and development that will enable our communities, economy and environment to thrive.
One of our Key roles in the team is to interface with members of the public, increasing value and customer satisfaction, ensuring continued innovation and efficiency, and a customer focus in project delivery. This includes the drafting of communication, collation of feedback and ensuring accurate documentation and records are kept throughout the project lifecycle.
This role supports project managers, management and the rest of AT to deliver on queries, complaints or project and consultation issues, as needed.
**Key Tasks and responsibilities include**:
- Preparing responses to LGOIMAS, complaints, VIP and Privacy Act requests.
- Providing advice to internal and external stakeholders and support the centre of excellence within the project group.
- Supporting the day to day operations and processes for project related interactions from members of the public and elected members including AT system (CRM) case management and escalations.
- Supporting the Programme Business Interface Lead with external contacts.
- Receiving, logging, reviewing and assessing completeness of project documentation according to appropriate AT standards, procedures and policy.
- Supporting the production of reports on consultation project status and metrics using AT systems and tools
**What are we looking for? These are desirable but not essential.**
- Experience in projects AND customer service OR dispute resolution in a public sector or corporate organisation
- Experience managing unreasonable customer complainants
- Working towards an IAP2 certification
- Working towards a Project Management OR Business improvement qualifications
- PRINCE2 foundation and or practitioner, PMP, Kaizen etc
- Bachelors degree or relevant experience
**What's in it for You?**
You will be helping Aucklanders better understand processes at Auckland Transport, and if you love helping others this role is ideal.
At AT we embrace inclusion and belonging, and our commitment to building a diverse workplace. To support this, our Hybrid Working initiative empowers our people to work flexibly in ways that work for them, our customers, and our business. All flex options will be with individual and teams needs in mind, we invite you to talk to us early in the process about how Hybrid/Flex might work for you.
In addition, we also offer:
- A chance to work on diverse projects unique to NZ
- Investment in your professional development and training
- Opportunity for greater leadership and accountability
- Modern waterfront-based office
- Paid parental and partner leave
- Study assistance
- Health and Wellbeing benefits
- Professional memberships
If you would like to learn more - APPLY Today
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