Consumer Relations Advisor

Te Whatu Ora Health New Zealand
(Nelson Marlborough) formerly NMDHB
- Make a difference to the quality and safety of health care
- District wide role based in Nelson
- Permanent full-time position (80 hrs/fortnight)

Ngā mōhiohio e pā ana ki tēnei
mahi (About this position)
In this district-wide role you
will work with the Clinical Governance Support Team, regulatory agency
representatives and clinical multi-disciplinary teams to enhance the
development of a consumer-centred culture of continuous safety and quality
improvement across the Te Whatu Ora Health system.
You will have the specific
focus of co-ordination and management of patient events which involve Coronial Services
and the Health and Disability Commission. You will provide Adverse Event Review
support and build and sustain constructive relationships with internal clinical
service leaders and external investigative and regulatory agencies.
This will ensure that systems
and processes support the development and maintenance of an effective and robust
Clinical Governance environment. This role also supports the organisations
- Choosing Wisely - program.

The working
hours for this role will be Monday to Friday 8.00am to 4.30pm. The salary range is between $90,982 and $95,771 per annum pro rata.
Ko wai he kaitono tōtika? (Who
is an appropriate applicant?)
To succeed in this role you will be engaged,
motivated and dedicated to quality improvement and safety. You will have significant previous
relevant experience in working with regulatory agencies and consumers, and
within a large and complex organisation. You will be
someone who builds and maintains effective working relationships, influences and
motivates others and works collaboratively.
You will ideally
also have a sound working knowledge of the functions of the Health and Disability Commission, Health Quality
and Safety Commission, and Coroner - s Office.
hold a valid NZ work visa at the time of applying.
Te Whatu
Ora staff must have completed their primary course of two NZ approved COVID-19 vaccinations.
Ā mātou rōpū (About our team)
Te Whatu Ora (Nelson Marlborough) is the main health provider for Te Tau Ihu, the top of the south. With nearly 3000 employees, we are Nelson and
Marlborough - s largest employer, which means the opportunities here are endless.
Our main locations are Nelson and Wairau Hospitals, and the Richmond and
Marlborough Health Hubs, but we are spread across the region and service all
parts of the community. Our work can be challenging, but we are up for it. We
have a great team and we work hard to make a difference. We value integrity,
innovation, respect and teamwork.
Ētahi atu mōhiohio (More
Information)
Ngā huanga o tēnei mahi (The
benefits of this position)
In this role, you will bring your relationship-building and strong
communication skills to connect with key stakeholders in a constructive and
timely manner. You - ll be part of the engaged and highly functioning Clinical
Governance Support team that works alongside clinical teams to make a real
difference to people - s lives. If you - re
passionate about connecting with people and improving care, then this is the
job for you.
We can offer you an environment
that is supportive, energetic and forward thinking, and we are committed to
developing our staff through continuing educational opportunities.
Nelson
is one of New Zealand - s top lifestyle destinations and offers an amazing
variety of leisure pursuits, beaches, rivers and national parks with great
opportunities for outdoor activities such as kayaking, mountain biking, tramping,
skiing, golf, sailing, as well as abundant sunshine and outstanding scenery.
Me pēhea ahau e tono ai? (How do I apply?)
For general enquiries
or 03 539 5748.
For role specific information please contact Jennifer Hassloch, Clinical
- position.

**Ref**: N23-314

**Applications close**: Open until
filled. Applications will be reviewed as they are
Te Whatu Ora strongly endorses Te
Tiriti o Waitangi.
We believe that to achieve equity in health outcomes for Māori we need a
workforce reflective of the population it serves. We strongly encourage
competence.
He waka eke noa. We are all in
this together.