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Platform Engineer

2 weeks ago

Auckland City, New Zealand Suncorp Group Full time

Are you ready to Chase the Sun? A career with Suncorp gives you the chance to do that every day, while also helping New Zealanders to build futures and protect what matters.

There has never been a more important time to be part of the insurance industry, responding to changing customer needs, adapting to regulatory change and facing into social and environmental issues.

Are you passionate about IT and ready to take your career to the next level? We’re looking for a talented System Engineer to join our dynamic team. As a Systems Engineer, you will play a pivotal role in designing, deploying, enhancing, and maintaining our end user solutions across multiple modern platforms for all NZ computer technologies. As part of this role, you will also support with project initiatives across the financial year.

If you are an expert in end user technology, enjoy working on diverse projects, and are skilled in supporting both business-as-usual (BAU) and project initiatives, we want to hear from you

**What you’ll do**:

- Provide expert advice and guidance to management, business, and technical staff regarding technology solutions and deployments.
- Implement and maintain EUC platforms and associated services and devices.
- Work with cross-functional teams to develop and implement policies, procedures, and best practices for managing and using End user compute platform.
- Implement and test technology solutions and services in accordance with predefined SLAs, OLAs, project plans, and POWs.
- Ensure adherence to Configuration, Change, Incident, and Problem Management processes, as well as all other IT Service Management practices.
- Maintain and manage technology infrastructure to ensure a stable and reliable environment for business operations.
- Identify and prevent recurring support issues. Provide prompt support to resolve technology-related incidents and service requests.
- Provide support to resolve technology-related incidents and Service Requests.
- Offer proactive technical guidance and mentoring to team members.
- Understand our customers' needs and build strong relationships by matching the right solutions to each customer’s requirements.

**What you’ll bring**:

- Must hold ITIL Certification (version 4 or 5).
- Proven experience in a Level 2 support role within an IT environment.
- Proficiency with ServiceNow, Microsoft cloud services, and Cisco technologies.
- Basic understanding of Citrix is highly regarded.
- Experience working in Agile methodologies and familiarity with Jira.
- Experience managing and troubleshooting EUC related issues.
- Experience delivering EUC related projects.
- Excellent customer service skills with the ability to effectively and comfortably communicate with stakeholders at all levels.

**What we also offer**
- Flexible working environment and arrangements; genuine focus on work-life balance
- We offer support and various programs for our people: Employee Assistance Program (EAP), $250 annually towards Health & Wellbeing, Study Support, Employee Referral Program ($1,000), Company share options, Years of Service Recognition, etc.
- Competitive salary and discretionary annual bonus.
- Discounts on Asteron Life, & Vero insurance
- Flexible benefit of $250 annually for gym membership or hobbies
- Ongoing learning and development opportunities

**About Us**:
We’re proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand’s most trusted names in insurance - working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you’ll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.

**Advertised**: 26 Aug 2024 New Zealand Standard Time
**Applications close**: 09 Sep 2024 New Zealand Standard Time