Application Support Analyst
2 days ago
**The Company**
My client is a large well respected business which has size and scope in their market. The business is now leveraging operations in the Oceania market space and growing strongly. This is a down to earth business with a great culture. The role will focus on supporting both the Australian and NZ operations.
**The Role**
- Support and manage customer issues and requests according to the Service Desk Management process, within the agreed SLA's.
- Responding to alerts in a timely manner to ensure business continuity
- Working directly with others within the IT Team, as well as users, to deploy and configure software or upgrades using the Change Management process.
- Supporting both production and development environments
- Working closely with vendors, as required, to resolve incidents.
**Skills & Experience**
To be considered for this role, we are looking for someone who has:
- Current experience in an Application support position
- Excellent and professional verbal and written communication
- Excellent customer service skills, including being proactive in dealing with incidents before or as they occur
- Understanding of / and ability to solve issues within:
- Middleware, messaging, data exchange concepts
- Windows O/S
- Basic Microsoft SQL skills
***How to apply**
Please send your resume in **Microsoft Word** format or for further information, contact Ben Greenhaf or Stanley Onacha in our Auckland office on** 09-915-6700.**
**Job Reference No**:06900-0012167374
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