Workshop Manager

5 months ago

Auckland City, New Zealand I.F Full time

Apex Auto Painting & Panel Beaters (Wagstaff European) is an automotive collision repair business. We are proud of our facilities and our aim is to deliver consistently outstanding experiences for customers getting them back on the road faster. Our business is centred around our people and the use of innovative technology to ensure cars are repaired to the highest standards. We are a highly customer-focused business and everyone in our business has a role to play in bringing our vision to life.

**About the role**:
We are on the lookout for a highly motivated and enthusiastic **Workshop Manager**.

**Responsibilities**:

- To manage and direct the day-to-day work of the service team to ensure that work is carried out in a professional and timely manner
- Provide workshop and remote technical support to the service team as required
- Be responsive as the first point of contact for clients management and your team including some after hours support
- Confidently connect with and nurture your team by providing ongoing leadership to inspire and motivate
- Set clear performance objectives and provide ongoing coaching and feedback to maximize team efficiency and individual development
- Ensures that the service team is recruited inducted trained motivated managed and exited in accordance with company policy
- Develop and implement internal and external customer service strategies to enhance overall customer experience
- Identify areas for improvement throughout the service department and implement appropriate action plans
- Consistently and actively promote and always abides by the company Health and Safety policy

**Requirements**:

- Trade qualification of Level 4 or higher International qualification is accepted
- Minimum of 2 years experience in a relevant sector
- Excellent leadership communication and customer service skills
- Posses strong customer service communication and interpersonal skills
- The ability to liaise and interact with all levels of staff and management
- A positive and outward approach to others with the ability to contribute to creating a positive team environment
- Analytical well-organised structured and outcomes-focused
- Self-motivated with a good work ethic
- Intermediate computer skills - Microsoft Office and system savvy

We are looking for people who share our values If this sounds like you **APPLY** today.

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