Team Leader Operations Support Reception Services

7 months ago


Christchurch, New Zealand Pegasus Health Full time

**Ko wai mātou | About us**

The Pegasus Health 24 Hour Surgery (24HS), is committed to providing high quality, 24 hour urgent medical and accident care to the people of Canterbury in our facility at 401 Madras Street.

Our reception team provide front-line service and deliver high quality customer service 24 hours a day, every day of the year.

**Ko tāu ake mahi | What you will be doing**

This role is part of the wider 24-Hour Surgery leadership team. You will provide leadership and support to the reception team, and Operations Support Manager to meet the operational and administrative needs of the surgery.

**Your responsibilities**:

- Provide strong leadership and support to the reception team to ensure high quality customer service
- Provide training and guidance to enhance the ongoing development of the team.
- Facilitate effective communication between reception, other staff working at the 24HS and the wider Pegasus Health team
- Provide support to the Operations Manager for coordination of the 24-Hour operational requirements
- Support the efficient operation of the 24HS to improve patient care
- Ensure the reception service is compliant to Pegasus’ Health and Safety and emergency procedures
- Predominately Monday - Friday hours, however, some requirement to cover rostered receptionist shifts and on call component (this may include weekends and public holidays)

**Ko ngā pūkenga ōu | What you will bring**
- ** 5+ years’ experience** in managing a busy front desk operation, in health or related field, either in Practice Management, Emergency Department Management or ACC, NGOs, Health related industry.
- ** Leadership Skills**: Minimum 5 years’ experience leading and managing teams in a complex environment. This could be as the direct leader of a team or as an experienced Team Leader or Senior Medical Receptionist who has had responsibility for direct reports.
- ** Cultural Knowledge and Experience**: Evidence of commitment and implementation of an “equity lens” and commitment to Te tiriti o Waitangi.
- ** Interpersonal Skills**:Shows a strong person-centred approach when working with others. Is warm and approachable and adopts an empathetic and mana enhancing approach.
- ** Problem Solving Skills**:Demonstrated ability to problem solve, gathers facts, seeks opinions and information to achieve the best outcome.
- **Relationship Management Skills**: Demonstrates excellent relationship management skills, builds networks and relationships to support the mahi.
- **Computer Skills**: Intermediate computer literacy skills. Strong systems, Microsoft Office and other computer Literacy skills. Shows a good ability to learn and/or work with computer systems (e.g. XERO, MedTech, other health systems, intranets, internet, Microsoft office suite, word, excel and Microsoft office.

**Ko tā mātou e kawe mai nei | What we offer**
- Pegasus Health offers an opportunity to be part of a continually improving, people-centred health service in a dynamic work environment with a unique and vibrant work culture that values a healthy work-life balance.
- No charge after-hours care for employees
- Wellbeing Programme
- Close on street parking Learning and development opportunities
-

For further information about the role please contact Jacquie Hayes on 03 363 8811.



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