Contact Centre Representative

2 months ago

Auckland City, New Zealand Auckland Transport Full time

At Auckland Transport customer experience is core to everything we do. We are looking for people who are eager to learn new things, passionate about supporting the public and community, but most importantly, want to deliver world class customer service.

**Te Whiwhinga mahi | The opportunity**

In the Customer Services space, we're on a journey to change the way we deliver services to our customers, we're building new capabilities across technology, process and our people to deliver better customer service outcomes, so, if you are looking for a dynamic and challenging role to help you grow as an individual then this role could be for you

As a Contact Centre Representative at Auckland Transport, you will be located at our awesome Viaduct office and be the voice of Auckland Transport. This is an in-office role assisting customers via the phone, once you have completed your training, hybrid working arrangements are available.

Our contact centre manages a wide variety of customer interactions with some of the duties including;
- Delivering first class customer experience
- Dealing with inbound and outbound calls and communications
- Assisting with public Transport and AT HOP queries

We have a passion and drive to deliver easy customer journeys for Tamaki Makaurau through creating safe, helpful and easy ways for the public to connect with Auckland Transport.

This is a full time, permanent opportunity working 40 hours per week. This is a 5-week rotating rostered position, the hours are between 6am - 8pm Monday to Friday, 8am - 6:30pm during weekends. Your starting salary will be $49,200pa.

**Ko koe tēnei | About you**

You have the ability to:

- Provide excellent customer service skills while maintaining focus on the customer in a fast-paced environment
- Empathise with and prioritise customers' needs
- Demonstrate interpersonal skills with a diverse customer base
- A positive attitude and willingness to learn
- Great communication skills both verbal and written
- Demonstrate conflict resolution and de-escalation skills
- Is an advocate for ownership and end-to-end support
- Motivate and lead others by example

**Ko wai mātou | About us

  • Contact Centre Representative

    3 months ago

    Auckland City, New Zealand Auckland Transport Full time

    We're on a mission to wow customers and help them travel confidently across Auckland. We have a great opportunity in our friendly Contact Centre team assisting Aucklanders and visitors to our city with their journeys as Contact Centre Representatives! **Te Whiwhinga mahi | The opportunity** We're on a journey to change the way we talk, listen and interact...

  • Contact Centre Representative

    3 months ago

    Auckland City, New Zealand Amplifon Group Full time

    **Who we are**:Amplifon is the global leader in hearing health care. We operate in 28 countries and in New Zealand trading under two well-known brands Bay Audiology and Dilworth Hearing; we operate in over 140 locations.We're at the forefront of innovative hearing care services and we provide supportive leadership, and career pathway opportunities our...

  • Contact Centre Representative

    3 months ago

    Wellington City, New Zealand StraitNZ Full time

    Bluebridge Cook Strait Ferries is famous for our better value fares, every day warm Kiwi hospitality. Part of the StraitNZ group, Bluebridge is in an exciting growth and future focused phase. It’s a great time to join a travel brand that more Kiwis than ever are embracing as they cross the Cook Strait. **What is the role?** The Contact Centre...

  • Contact Centre Representative

    3 months ago

    Auckland City, New Zealand SkyCity Entertainment Group Full time

    Come join one of Auckland's most iconic brands and truly utilise your hotel and contact centre knowledge. In this role you will be part of the action with entertainment being at the core of what you do. With 100-150 touch points a day our Contact Centre team are always kept on their toes! At our Auckland site alone, we have employees working across over 20...

  • Contact Centre Representative

    3 months ago

    Auckland City, New Zealand SKYCITY Full time

    Come join one of Auckland's most iconic brands and truly utilise your hotel and contact centre knowledge. In this role you will be part of the action with entertainment being at the core of what you do. With 100-150 touch points a day our Contact Centre team are always kept on their toes! At our Auckland site alone, we have employees working across over 20...

  • Contact Centre Representative

    3 months ago

    Auckland City, New Zealand SKYCITY Full time

    Come join one of Auckland's most iconic brands and truly utilise your hotel and contact centre knowledge. In this role you will be part of the action with entertainment being at the core of what you do. With 100-150 touch points a day our Contact Centre team are always kept on their toes! At our Auckland site alone, we have employees working across over 20...

  • Contact Centre Representative

    3 months ago

    Auckland City, New Zealand Amplifon Group Full time

    **Who we are**:Amplifon is the global leader in hearing health care. We operate in 28 countries and in New Zealand trading under two well-known brands Bay Audiology and Dilworth Hearing; we operate in over 140 locations.We're at the forefront of innovative hearing care services and we provide supportive leadership, and career pathway opportunities our...

  • Contact Centre Representative

    1 month ago

    Auckland, New Zealand Te Wananga O Aotearoa Full time

    A role suited for a customerservice enthusiast Fixed term, full time (hour per week)Until March 2025Te Awamutu, New ZealandAbout usTe Wananga o Aotearoa (TWoA) is New Zealand'ssecond largest tertiary institution and the world's largest indigenous tertiaryeducator, and we've been providing transformational education opportunities toNew Zealanders for nearly...

  • Contact Centre Agent

    4 months ago

    Wellington City, New Zealand Chandler Macleod Full time

    Attention all customer service and contact centre professionals in Wellington! Are you looking to begin or expand on your fulfilling and dynamic career in customer service? Look no further! **Why Contact Centre?** Also known as Data Analysts, Customer Service Advisors, Contact centre agents, Customer Experience Representatives, and more - Contact Centre...

  • Customer Services Representative

    3 months ago

    Auckland City, New Zealand Auckland Council Full time

    Be part of a great team of people who find solutions for our customers - Six weeks of paid full-time training provided - Permanent, full-time and part-time positions available based at Manukau Civic Building **He angitūtanga: The opportunity** We are excited to be hiring our next group of Customer Service Representative Contact Centre agents to enhance our...

  • Customer Services Representative

    3 months ago

    Auckland City, New Zealand Auckland Council Full time

    Be part of a great team of people who find solutions for our customers - Six weeks of paid full-time training provided - Permanent, full-time and part-time positions available based at Manukau Civic Building **He angitūtanga: The opportunity** We are excited to be hiring our next group of Customer Service Representative Contact Centre agents to enhance our...

  • Contact Center Representative

    3 months ago

    Auckland City, New Zealand Amplifon Group Full time

    **Who we are**:Amplifon is the global leader in hearing health care. We operate in 28 countries and in New Zealand trading under two well-known brands Bay Audiology and Dilworth Hearing; we operate in over 140 locations.We're at the forefront of innovative hearing care services and we provide supportive leadership, and career pathway opportunities our...

  • Contact Center Representative

    3 months ago

    Auckland City, New Zealand Amplifon Group Full time

    **Who we are**:Amplifon is the global leader in hearing health care. We operate in 28 countries and in New Zealand trading under two well-known brands Bay Audiology and Dilworth Hearing; we operate in over 140 locations.We're at the forefront of innovative hearing care services and we provide supportive leadership, and career pathway opportunities our...

  • Contact Center Representative

    7 days ago

    Auckland City, New Zealand Amplifon Group Full time

    **Who we are**:Amplifon is the global leader in hearing health care. We operate in 28 countries and in New Zealand trading under two well-known brands Bay Audiology and Dilworth Hearing; we operate in over 140 locations.We're at the forefront of innovative hearing care services and we provide supportive leadership, and career pathway opportunities our...

  • Customer Service Representative

    2 weeks ago

    Auckland City, New Zealand Auckland Council Full time

    Be part of a great team of people who find solutions for our customers - Six weeks of paid full-time training provided - Permanent, full-time and part-time positions available based at Manukau Civic Building **He angitūtanga: The opportunity** We are excited to be hiring our next group of Customer Service Representative Contact Centre agents to enhance our...

  • Customer Services Representative

    3 months ago

    Auckland City, New Zealand Auckland Council Full time

    Be part of a great team of people who find solutions for our customers - Six weeks of paid full-time training provided - Permanent, full-time and part-time positions available based at Manukau Civic Building **He angitūtanga: The opportunity** We are excited to be hiring our next group of Customer Service Representative Contact Centre agents to enhance our...

  • Contact Center Representative

    3 months ago

    Auckland City, New Zealand Amplifon Group Full time

    **Who we are**:Amplifon is the global leader in hearing health care. We operate in 28 countries and in New Zealand trading under two well-known brands Bay Audiology and Dilworth Hearing; we operate in over 140 locations.We're at the forefront of innovative hearing care services and we provide supportive leadership, and career pathway opportunities our...

  • Contact Centre Representative 1

    3 months ago

    Auckland City, New Zealand Amplifon Group Full time

    **What we are looking for**: - A commitment to great customer service through previous experience in a retail or customer service role - Clear communication style and being comfortable on the phone - Ability to use basic computer systems and technology - Self-motivated and team oriented - Good attention to detail - Previous contact centre experience is...

  • Contact Centre Manager

    3 months ago

    Auckland City, New Zealand JUCY Full time

    We've got cars campervans and motorhomes across Australia and New Zealand and we are all about our customers and them having the trip of a lifetime. If managing people is your passion then we have the role for you. We are looking for a passionate and experienced Contact Centre Manager to join our team at JUCY Headquarters. The successful applicant will...

  • Team Manager Contact Centres

    3 months ago

    Auckland City, New Zealand AA New Zealand Full time

    **About us**: For over 120 years we've been helping kiwis on their adventures. We've become a trusted partner to our members, who are at the heart of everything we do. And, as one of New Zealand's most enduring brands, we've become a permanent feature of our cultural landscape. Our people are talented, naturally curious and love to ask, 'what's next?' This...